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Any recommendations? We are looking for a Cisco Call Manager group that can relocate a unit from the south shore in Massachusetts to a new location. Approximately 25-30 phones. Unified CM Version 10.5.2.xxxx . Wiring is in place, IT available for any network side items. Just need...

1416 keeps locking on its own We have an essential 9.1.6 been fine for years. Now all of a sudden, x102 keeps locking itself. I can unlock it with code 102 but a little while later it's locked again. Another phone show a= on the screen as if it's off the hook. Full power cycle does...

Running 9.1.12 in Basic Mode, 9508 phones, DS8 with ATMV2 mods. I have done this before, but I can't get this to work. Customer basically wants a choice on the main greeting to drop to another greeting so the caller can make additional choices. Main auto attendant( 1st auto attendant)...

Going back to a site with an R5 that I put in when I was young and beautiful in 2009! Of course, we have an overdue upgrade candidate here, but for now, I am trying to add an ATM4v1 into slot 4 of the 500V1. I have tried different module combinations and all result in a red light on port 9...

Hi, we have a site with a 500V2 R9 with Combo ATM4 in slot 1 Combo ATM4 in slot 2 DS8 in slot 3 All phones are dead, flashing on and off randomly doing the Christmas tree colors on the buttons (1400 series). Had the IT people who were there when it happened, do a hard power cycle for 60...

Happy new year all. Once of our customers seems to have line one (slot 1 port 9) in use and lit. No one is on site for a few days and I am wondering if I can reset the trunk port remotely via WinSPM or from a command line in Monitor. As you all know, I cannot do a restart unless idle, and I...

Has anyone had any experience with Zendesk and IP Office? I have a client who is entertaining a new IPO solution and this is part of the deciding factor. Thank you

One of our clients has asked us to setup a rule for each of their homeworkers using 9611g phones. Although they know and are ok with having a cell or their own home line at hand for 911, the office housing the IPO is asking if I can make what I would refer to as a 911 shortcode at the user...

I have seen a few posts on here, but this week, we have received a few calls from customers in a panic about complying with this law. It's pretty straight forward on the IPO, but my question is about who has to comply. I have googled a few articles and seen verbiage like: "Kari’s Law...

One of our sites is having an issue with the phone 8 module dead on all 8 ports. It gives a small ticking/spitting sound almost like something you might hear if you put your butset on a digital port. If i plug my tone into the ports, set to tone, not continuity, I don't get a bright LED...

Hi All, Replacing a blown 500V2 with a new one, reusing the SD card, but reformatted and then recreated as final release of 9.1.12. I am replacing a blown DS30 with a new DS30B2 which I am told by the distributor only runs on 9.1.12. What is the best way to first time power these up so...

Hi All One of our clients is looking for a more robust speakerphone. We could connect to analog port, ip endpoint, or 3rd party endpoint. Decent sized conference room, looking for a little more kick than just the unit sitting in the middle and two satellite mics. They also would like the...

I am getting regular calls from various customers, as well as having 2 in my own office, of LCD displays either being all garbled or completely gone and just backlit blank. I can unplug the garbled units for a couple of minutes and then get a week or two out of them. The completely blank...

We have a client with a site setup with three locations on 9.1 SCN. They have a wish to act more "key like" and be able to pickup on an active call at another of the locations. I think I can come close with Intrusion features. Do all Intrusion features work on the SCN? Does R11 offer any...

For years we have been setting up SCN networks for our clients and normally have Dell SonicWalls in the mix at each end. My question is with respect to whether or not the SonicWall could be eliminated at each end in the following scenario: Each site has a block of 5 static IP addresses and...

Wondering if anyone can shed light on how to configure an ARS entry or what typically needs to be ticked off in the SIP line tabs to allow us to send our user's DID numbers when making an outbound call. The provider tells me we have control, but I cannot change the fixed BTN number related to...

We have a few homeworkers with VPN flashed 9608G phones. The call accounting program doesn't seem to pick their activity up. Their base extension and user extension are the same. Wondering if we have a port closed in the VPN router. Any thoughts? R7.0.36 w/vm pro Thanks

This may be stupid simple and I am just not experienced enough, but my 96xxx script that I flash using group 876 looks to the outside IP address of the site where the IP office resides. My question is, can we have multiple entries in that script for where the phone tries to register to...

I have a client who wants their customers to be able to initiate a new text when they need to cancel an appointment and send it to the main number of the business. I see VoIP phone service providers who also support SMS Text. If I port their main number to a SIP provider, how would I then...

Good morning, I have a site 9.0.12 running VMPRO Win10. TCM8 mods (T7316 phones). The site has an issue clearing messages which is causing confusion. The office staff sit in different areas and are responsible for clearing messages out of a few group mailboxes. Since the late 80's when...