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HI guys, got a client with a 3X8, the phones are rebooting when they try to handle more than one call (line 1, and line 2). For example, when on a call using line 1, and line 2 begins to ring, if you put line 1 on hold to answer line 2, the phone reboots. All phones on the system are doing...

Hey guys. I got a customer with a call pilot, i actually set it up over a year ago. They now now have a new line on the system and want that line to have a voicemail box. What is the best way to achieve this? I would be able to figure it out if i could carry a laptop down there, but i dont have...

Hey guys. I have a customer who currently has a Mics with only 40 phones on it in the main building. They have another building 800 Feet away and would like to extend the pbx to the new building. I had asked this question months ago in this thread thread799-1366239 but it has been locked. The...

Hey guys. A customer with a MICS has one of their T7208s displaying "Message For you" on the display but there are not voice mail messages for that extension. I checked the voicemail myself and there is nothing there. Does anyone know what this can be?

Hey guys, i am installing an ATA on a MICS for use with an analogue polycom conference unit. I assume all i need to do is put the lines in a line pool and then allow the ATA to have access to the pool. Any other things i should be looking out for while i do the install?

I have a customer with Mics and call pilot. They have about 40 extension, as in most cases alot of the phones dont actually ring except for a couple such as the reception and secretary phones. However, after 4:30 they will like all phones to ring. I assume this is done in schedules but i have...

HEy guys. I have a customer who has a CICS in their home. The technician who installed the system also made provisions for regular portable house phones to use line 1 by sending the dial tone to the phones then to the system. However, when they are receiving calls on line 1 the portable phones...

Hey. I was wondering if anyone knew how long any particular phone can be left unplugged when trying to use set relocation? For example, in the coming weeks i expect to be powering down a system and unplugging all handsets and relocating quite a bit of stuff. I don't want to plug phones in to...

Hey guys. I have a customer who has two buildings on one property, one building currently has a MICS with only 40 phones on it, the other building has nothing and is 200 meters away. I was thinking they can just expand the current MICS but the customer wants to know if they can just buy another...

Hey guys. I have a customer with a CICS, he owns a retail store and all the handsets are T7208s. However, they don't last very long as they don't seem suited to the abuse of a retail store. I have had to replace handsets here one too many times and he is begging for a better solution. Is there a...

Hey everyone. Next week i will be moving a MICS with about 40 extensions from one part of the customer's building to another. Quite a bit of these extension numbers have been changed in the programming. I suspect this may cause some grief? If i punch all the cables down on the system as normal...

Hey everyone. I have a customer with a MICS and a call pilot. Unfortunately the MICS needed to be replaced with a new one due to a fualt so i replaced it and left the call pilot as it was. But now the call pilot is not kicking in after x number of rings like it used to so users could receive...

Hey guys, i have a customer who has about 2 handsets which are unable to dial local calls sometimes, but there are no restrictions on the sets or the lines. anyone have any idea what it could be? It seems like it works sometimes and others it doesn't. Also, the same lines work fine on other phones.

I have a customer using our voip system. Incoming calls to their voip line are getting the busy tone. No errors on our end, seems like it could be a network configuration issue on their part. Anyone got any valuable info to share with regards to checking their network setup?

I have setup a few call pilots in the past but am having trouble with this one. All mailboxes have been initialized but when the operator/receptionist transfers calls to the desired extension, it goes over four rings (mailbox usually kicks in after 4 rings) and keeps ringing without the mailbox...

Hi i just bought a new Symbol 1550 handheld scanner. It came with Onhand software by stevenscreek. Anyway, when i try to install it, i am getting an error message. I need to find Instaide.dll (hopefully this is the only one missing). Anyone know where i can find it?

I have a customer currently using Startalk but they have purchased a new system and a call pilot from our company (we were not their previous provider). Is there a way for me to get their company greeting off of the star talk and import it to the call pilot? Thanks

thread799-915273 Someone here posted about this saying that voicegatecorp may have a product for norstar systems. I would like to get some more info on this. I looked at their website but didnt see anything about Norstar solutions. Anyone? Thanks

For example, a device is connected to my laptop via ethernet cross over cable, is there a command in command prompt that i can use? I figure this is a simple issue, maybe even a dumb question but i could use the help.