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How can I check to see if I can provision anymore PRI's on my switch? I have a CS1000MG Succession 3.0. My hardware supports up to loop to 52. I already have 8 Pri's provisioned. They reside on loops 2,3,18,19,34,35,56,57. I am in need to add 3 additional PRI's. I have PRI cards but not...

Recently one of the techs attempted to make changes to the call scripts. Ever since the change, calls are not presented like they are suppose to. We are looking for a contractor to come to our site and revamp our call scripts. Please reply to this post if anyone is interested.

Recently one of the techs attempted to make changes to the call scripts. Ever since the change, calls are not presented like they are suppose to. We are looking for a contractor to come to our site and revamp our call scripts. Please reply to this post if anyone is interested.

OK, I am new to symposium and have been tasked to find out why an agent that has been assigned a skillset priority of 7 occasionally recieves a call before 5 other agents that are idle and are skillset priority 2. Can anyone point me in a direction as to where I can start to looking to resolve...

I usually do not print my history file too often but have in the past and it worked just fine. Today I tried to print it in ld 22 and nothing. So I went to ld 17 to see if I can chg it and this is what i got: SCH5593...

CS1000 REL 3, Key code allows 336 Digital Ports. All digital ports are used. We want to increase digital ports by 400. Printing LUC shows 44 unused cards. If we were to expand, would it be as simple as getting a new keycode and adding digital line cards to the unused slots? Any info will be...

Greetings All, I am trying to find out if there is a way to globaly change our prefix on my switch. All current extension will remain the same. I am maintaining a CS1000 MG 81C. Any guidence would be greatly appreciated. TIA, Marty

I need help identifying a problem I have here at my site. I have a call pilot 4.0. My systems mailboxes are built with 5 digits. I recently tried to implement my call pilot and somewhere along the way I must have changed a parameter affecting the way callpilot sees my mailboxes. Now when a...

Has anyone out there seen this? OPRDATA: PDT: Buffer did not empty. device: /pty/ptty00.S , bytes left: 4 If so, what needs to be done to correct this? Any info will be greatly appretiated. Switch type is CS1000MG

I need help enabling my CNI's on the inactive side. This is what I get when I stat my CNI's: stat cni cni 0 9 0: remote = group 0 ENBL cni 0 9 1: remote = group 1 ENBL cni 1 9 0: remote = group 0 DSBL: 'NOT RESPONDING' cni 1 9 1: remote = group 1 DSBL: 'NOT RESPONDING' This is what I...

Here is my senerio: We have a CS1000MG switch with a PII running 3.0. The cores are side by side. Recently Core 0, which was active, became unhealthy and Core 1 became active. When that took place all my ringing generators stopped working. When swapping back to core 0 all ringing generators...

I need help with an issue we are having with providing stutter tone to analog sets for message wait. Here is the senerio: We have a M1 CS1000. We are using Call Pilot for our Message Center from a remote Location. Our path is via PRI TIEs to an SL100. Some of the analog sets on the M1...

Is there anyone out there who is familiar with the key voice mail system? I need to find an easy way to export mailbox data to some type of file like excel so that I can add these mailboxes to the new call pilot system that we will have installed. Any suggestions will be a help. Thnx

I have been tasked to install two PRI's. Currently the switch I am dealing with is an 81C. There are 4 other tie trunks that are PRI's. The new PRI's will be coming from the local CO. Has there been a post that gives the details on installing PRI's from start to finish? If not could someone...