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Hi everyone: I've got two issues I'm going get a bit of help with: 1. I'm setting up a new IVR for an office that's coming onboard here. There is one user who will not have an extension - he uses his cell exclusively. External callers need to get to him via the IVR, however. What's the...

Hi everybody! I'm setting up an extension for a new user, and he'd like the system to ring the extension, then forward to his cell phone. I tried to accomplish this using the "Follow Me" settings. The user's extension is in the box, along with their cell number. I do have the # sign after...

Hi everybody - I'm trying to get a virtual extension to ring, but I'm having some struggles. I created the virtual extension, enabled the voice mail, and set the follow-me to ring the virtual extension number. It's set to ringallv2 with both ring durations set to 20 seconds. On an XSTIM set...

Hi everybody: A question for everyone! We have two people sharing an office, and there's one phone in there. They're in on different days of the week, but they do different jobs, so they each need an extension. Is there a way I can set up the UCx to have two extensions programmed on one...

Hi everyone: I'm having some issues upgrading firmware on our Nortel/Avaya 1140E and 1230 sets. I've got the latest version for both phones (99). When the phone boots, it downloads the firmware, but then I get a message on the display that says [FW] Auth. Failed and the current firmware...

Hi everybody: I picked up an extra VVX 410 from Polycom and worked on setting it up tonight. I've got an extension programmed and some busy line fields - those all work great. Is there a way I can display my SIP trunks as well like I do on the Nortel sets, or can I only do this on Nortel...

Hi everyone: We've been using MegaPath (now FusionConnect) for awhile now, and we've had problems on and off with dropped calls. I've not really been able to establish a rhyme or reason. Calls will disconnect at unspecified intervals. We'll also sometimes have issues where the person...

Hi everyone: I'm struggling to diagnose a problem with a random reboot on a 1230 set ... mine, of course! :) It's been happening for the last few months. I've checked continuity between the jack and the patch panel, and I also checked continuity from the cable leaving the phone and going...

Hi everyone: I did an update the other day, and since then, we've been having some issues with leaving messages for people on their voice mail. For example, if we call a number and there is no answer, the voice mail comes on. In the middle of leaving a message, the Nortel lady comes on and...

Hi everybody - I did a command line update last week as I upgraded the shell. I usually check via telnet once in awhile. I like doing updates via the cli as I can see the progress of things as they are installed. I tried to do an update today, and the shell wouldn't let me run it. After I...

Hi everyone: We seem to have lost our Caller ID name information being displayed on our 1230 IP phone sets. Now, we're only getting the number. If you do F811, it will toggle to the name, but we were getting name and number at one point. We did change some of the peer information in the...

Hi everyone: We have a Cisco RV325 router, and I'm trying to see if I can simplify some of our apps where we connect to them internally and from the WAN. What I'd like to do is to use the same hostnames and ports internally as we do externally so we don't have to keep changing from internal...

Hi everyone: This is somewhat connected to my last post, but not entirely. When our SIP service died last week, I attributed it to the flood of requests we were getting with port 5060 being open. The port has been closed for several days now, and this morning, we lost service again. At...

Hi everyone: We recently set up new SIP service with a SIP Provider, and for the first few weeks, all was well. This evening, I tried to make a call out, and zippo. I tried calling in, and the call would not go through. I spoke with tech support at our SIP Provider (MegaPath), and they...

Hi everybody: I'm going to be setting up our new SIP trunks hopefully tomorrow (Wednesday). I have two DID's, and up to five concurrent channels. This is how I would like to set everything up: 1 DID controls four channels (up to four concurrent calls). The other DID controls the fifth...

Hi everyone: We seem to be having some issues with Caller ID displaying differently on phone sets. We all have the Nortel 1230 sets. When a call comes in, my assistant and I are in the ring group. Her phone usually displays the number and the name of the person calling, but my phone will...

Hi everyone: I'm reaching out to see if we can do better with our phone lines. We have a total of five lines, which are currently provided to us via our cable provider. The lines terminate in the equipment room, and they feed into a Grandstream modem. That's how the UCx connects to the PSTN...

Hi everybody: I'm struggling with a SIP doorphone that keeps going offline. I can't find anything in the logs to see when it goes offline. I pull the cable from the switch and power cycle it, and it comes back online and is fine for about a day, and then it goes offline again. We have...

Hi everyone: As of late, we've been getting complaints that our voice mail greetings are too faint on the phone. I tried recording a message with a few different phones, and they're not super quiet, but quieter than they probably should be. It doesn't help that many of our people calling in...

Hi everyone: We're in the process of installing an Interlogix TruPortal door access control system on our campus, and we're seeing if it would be feasible to connect the systems together so we can have one user database and event log. We have three buildings on our campus, and each one will be...