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  • Users: JPKramerIV
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  1. JPKramerIV

    Nortel Prelude ACD needs two mouse clicks in the morning?

    When customer comes in in the morning, Nortel Prelude ACD has started doing something overnight where it requires them to use the mouse to select “windows list” and then “ACD Master” to get the system back on line. For many years previously they did not have to do anything in the morning. No...
  2. JPKramerIV

    MICS F983 not working but F981 does and same with replacement VM?

    Customer has a Modular ICS with a Call Pilot 100 VM. VM is answering calls and taking messages fine and allowing user access with F981 but F983 says "inactive feature" and we can not get into programming. Tried rebooting everything several times and resetting feature codes. Decided Call Pilot...
  3. JPKramerIV

    Nortel 0x32 with PRI disconnecting only some out dialed calls?

    Customer has Nortel 0x32 with PRI that has been up and working 7+years and been with same PRI carrier since 2009. About 4-5 months ago it started that they would dial certain numbers and it will ring twice or even be answered on other end but then call gets dropped. It is only certain numbers...
  4. JPKramerIV

    0x32 with Mics 7.0 repeatedly losing all programming and PRI keycode?

    Customer has Nortel 0x32 with Mics 7.0 and PRI that we have been servicing since early 2007. About a month ago system lost all programming and it took 5-6 reboots to even get it to come up and then had to input PRI Keycode and re-program from scratch. This morning, same thing only it hasn’t...
  5. JPKramerIV

    Unable to dial Ext (DN) from AA

    Has anyone every seen an issue where only one extension is unable to be dialed from the Auto Attendant on a Nortel MICs but other extensions work fine? Modular ICS with Mics 6.1 SW and a NAM. Site has extensions in the 4xx range. When a call comes in and is answered by Auto Attendant if you...
  6. JPKramerIV

    Vodavi DHS 308 CO lines and DSS don't appear

    The CO lines on the executive display phones are programmed but do not light up on any phones to show when a line is in use or on hold or DSS functions. System was installed and working forever and cycled on and off numerous times this morning without any electrical issues in building or UPS...
  7. JPKramerIV

    MICS PRI Interdigit timer

    Anyone know how to extend the MICS PRI Interdigit timer to give a user more time to figure out what number they are dialing before the call fails? Thanks

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