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We have Cucm ver 9.1 two blding on this cluster fron one location there are two phones that when they call a certain section in the other building the called party cannot heat the calling party but the called party can be heard It is only in one small group of phones in each bld that has this...

We are trying to create a n account in Cisco Unity Express so a manager can log on the gui interface change the auto attendent schedule but only that... when you add an account it appears but there is no way to edit priveliges... any help would be appreciated

the customer wants a css that will allow all local area codes and block the rest the route patterns I am using are not working any help would be appreciated

Some of you OPG might know this term from Pbx's Transfer recall it is a timer set to return a transfered call to a phone after a certain amt of time is there such a thing in the Cisco world also Is ther a place to set Blind transfer as opposed to supervised transfer>>>>> thanks in advance....

I work for voice services and have to rely on Network guys to complete my trouble tickets sometimes... There is definate attitude from them and they try to come on as some kind of Savior when they are asked to do something ie check to make sure a switch port is set up with the right v-lan... any...

Hello All.... I need help recording some prompts... the vendor set up a call handler called prompt creator.... and when I go to record.. I select phones as the source of playback and record using my extension... the light for record goes red but my phone doesnt ring...... any one familiar...

CTI RT POINTS what are they how do they work ie different apps do they play with other things ie hunt groups voice mail IPCC thanks in advance...

the display on the phone says 1 missed call how can you display the missed call on this phone (7965 cucm 6.11) the display goes away after you hit any key thanks in advance

We are using CUCM System version: 6.1.2.1000-13 along with unity how can we configure Voice mail Vue Thanks in advance......

I am trying to get a phone list that I can import to a csv spread sheet I am on 6.0 cucm and cdr is not loaded, I tried using "generating Reports for Phones" Using Bulk administration/phones/generating phone reports / path but the reports are empty.... any help would be appreciated Thanks

Does anyone have experience programing a wheather or stock quotes on a 79xx phone I saw a caution which is unclear to me here it is Do not put IP phone services on any Cisco Unified Communications Manager server at your site or any server that is associated with Cisco Unified Communications...

I blew up my pc and have to add all my app to my pc again I am trying to add DNA from application in call manager it ask for the "the private password phrase set for this ipt cluster" Does anyone know what this is?

I want to do a test on a new Pri we are using mgcp protocall on the router/gateway but any Ieas on how I can rout just one number to go over the new pri to test it befor we go into production.... also if we take a pri off a Route Group and reset the gateway will it drop calls in progress on...

When I log on to CDR I am only allowed to see one report (Bills). how can I change my rights so I can get all the reports, and is it on the pub or the sub? Thanks in advance

Does anybody know if cisco unity call handlers take a liscence?

Where in unity do you set the message retention for a class of service ex standard user is allowed to keep messages for 10 days executive user is allowed to keep messages for 30 days Where do you set that...

We just upgraded to 7921 for our wireless phones I have one that is "frozen" does anyone know if there is a key combination for a hard reset on these phones?

How can I check to see who has logged on to an ipcc express server... It is a windows 2000 on a hp server.... some scripts keep changing and I want to see why or who... thanks in advance

It happens about every week where I get complaints that " I can't answer the call" they go off hook or hit the answerkey and the call stays ringing on the display.. at that time there is slow dialtone ie lift handset or hit speaker key and you get nothing until about 4 sec you get a dialtone...