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  • Users: kkumpula
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  1. kkumpula

    One X Agent in a VM (Virtual Machine)

    We have deployed Avaya One X Agent (2.5) in several VMs with the sole purpose of having calls to these Virtual Agents Recorded. I want to have the feature of Greeting Triggers used. However, I see One X Agent play (The Microphone Mutes automatically)the Greeting but the audio does not play back...
  2. kkumpula

    Avaya ACM 5.2.1 and "ghost" calls

    For the purposes of this documentation I have defined a “ghost call” as a call that was delivered to an agent logged into Avaya OneX (VCC Desktop), CTI information appears for the call, and where the agent was not hearing any audio from the caller. Based upon comments left by callers where...
  3. kkumpula

    Avaya CM 5.2 SIP to Cisco Unity Release 8

    Has anyone attempted this? I am trying to do this without adding in any SES/SB/SC's. ACM can work direct to Avaya MM and SIP is supposed to be SIP, right? This should be able to be done. Any thoughts. **The question may not be the technology, but the competency of the support people.**
  4. kkumpula

    Domain and PC password do not match

    I have been trying to get my laptop password and the domain I connect to be in sync again. I have had the same password on the PC for about a year and half. Where as the domain password has to be changed every 30 days. I have tried the Alt-Ctrl-Del then change password and it actually seems to...

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