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Partner ACS: Using SLS in a small call center. Several of the agent stations are being digital voice logged by a DLI Logger http://digital-loggers.com/. The problem is when a messages is being left for a station user the MW light indicator is being activated. Because we are using SLS the...

MICS/NAM: NorstarTechChris sent me the FastRAD manual. Thanks Chris! However I am just not able to understand the install and config procedure of the FastRad. Now remember I read the manual after working all night til 3am. I want to be able to set it up so I can connect remote via my office...

What is StarTalk? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Worked on a new customers COmpact today. ADMIN PW has been changed form default. I tried **266344 and it would not take the PW 266344. How can I reset it. Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin...

MICS: Got the FastRad modem & cable. Got NRU 10 loaded on my PC. What is the setup and install procedure for RAD. Cabling, dialing etc. Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a...

MICS: Setting up mailboxes. I can call in from outside and remotly access mailboxes all except 221 the recp. station. It says MB and PW combo. is incorrect. I have reset the MB PW and the same thing. Also, Can I access NAM VM ADMIN functions by calling from outside? For example cna I ADD...

Does the MICS conme standard with CID as long as I have the telco. providing CID on each loop? Do I need to ensble CID within CONFIG? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Did someone say that NRU 10 is available for free? IF so were can I DL a copy. Is NRU 11 available and what is the difference between the two. If I have to pay for NRU 11 were can I buy it? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!"...

MICS: Does this unit have a rechargable battery to maintain the memory. If so were is it located I am loosing memory when I repower? How do I back up my configs? There is a floppy disk on the NAM unit do I use this? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're...

Reinstalling a MICS that was in storage for a lone time. KSU and NAM are working ok. Sets seem tobe ok. Can notdial out with 9 right now. Wondering if as a rule I should always reset a new install back to factory settings. Will this be easier on me. What are factory settings defaulted to for...

Am at customer site now: MICS: Can't seem to get the system to allow exts to dial 9 for outside line. Programmed lines into pool-a and then sets to access pool a. Can I get the step by step for setting this up or an archive of instrutions. AA is answering ok on all 5 lines and transferring...

Anyone ever use the Viking PA-2A Night Bell Amp? IF so what do you think of it and how much did you charge your client to install it? Here is the product link to Viking: http://www.vikingelectronics.com/products/view_product.php?pid=317 Dave, The Phone Doctor Las Vegas, NV USA "You're Never...

Well now this guy just wants an extra loud external bell located in several places around his production area. Can you suggest what equipment to use for this loud bell or horn and how I connect and configure it. I know I got a lot of questions but I usually work on Ayava Partners. This is...

I am gettin gthe NRU 11 software and will install it. I hope it runs on WIN 2000. Do I just set up the FastRAD modem via a 9 pin cable and plug into the APP II module, apply power to the modem and assign it to an extension or a dedicated phone line and then dial in? Dave, The Phone Doctor Las...

MICS: Reinstalling this for a client. Do I plug the female AMP for the loops direct into the KSU? Also, the NAM AA is answering so I know that calls are coming into the system and they can even be routed to stations. However, when I pick up a set I hear ICOM dial tone but when I dial 9 it...

Anyone suggest a good MOH unit they have used that does not cost an arm and a leg. I don;t like to use the radio. I saw some "Magic on Hold" units on eBay for sale. These are the older model that have a tape in them. Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're...

Partner ACS: I remember having this problem before with the MOH RCA interface cable but I am not sure if it is the same thing. I plug in an RCA cable with the other ent going to a new and verified music source. Nothing on Parnter. Checked to make sure both volume is at max and that MOH is set...

Wondering what you all would charge to reinstall this following system. I tested it and it is working. Customer has 4 stations sets and wants to add 6 more sets. Wants 2 door phones with door buzzer entry and loud speaker paging added. Large warehouse with a few sets around 500 feet away form...

Partner ACS: Do I understand that I can just add a Partner VS expansion card into my current Partner Mail VS 2x10 and it will open up a total of 4x20? I currently have the 2 VM ports assigned to ext 30 and 31. Will this then add 32 and 33 which then I assign to hunt group? Could this be that...

Can I install a Standard Single Line set on the Norstar system or must I use one of the NT SLS? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine