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Please be nice I am new to the Mitel world. I inherited this system and I have been asked to adjust some menu items that are outdated. I can get into YourSite Explore (version 6.0) but I do not have the Visual Workflow Manager option under YourSite in the left pane as shown in most of the...

Hi, We are on an Option 11 and we have a need to track all calls to or from a particular analog extension. My first thought was to use the Telecom Billing System but I cannot figure out how to turn on the costing feature for all calls not just external calls in or out. This extension receives...

thread1553-1692204 I am having the same issue and was wandering if a solution was found. Is it possible to disable incoming (reply) email to CallPilot? Thanks in advance.

Opt out to leave a message I have two scripts script one will transfer callers to voicemail without issue when 1 is pressed. Script 2 for another skillset has the same coding only using a different DN variable and route to extension. When 1 is pressed in script 2 it routes callers to a prompt...

We need to verify some numbers and remove some other numbers that the agents incorrectly added to the DNC by selecting the wrong disposition code. Thanks in advance for any help you can provide.

Sorry if this has already been posted before. Agent Desktop Issue: The only button that is active is the Originate button and it is functional. Also the "NCCT Error Log" is logging EventID 1036. Example: Event Type: Warning Event Source: CCT Server Event Category: Configuration Event ID...

Hi All, After upgrading to 6 we can not get the client's (IE7 or IE6) to open the Outbound Campaign Manager Tool. No errors or anything to help determine what the issue might be. After about 10 seconds the "Connecting to OCMT client. Please wait.." changes to Done but nothing happens. The...

Hi, Is there away to change the number of characters per line to 132 and still maintain the formatting. This is a Nortel Option 11c system with basic reporting only. Also is there away to turn off daily totals or schedule them at a time other then xx:00? Thank you Example current REPT 1 ACD...

Hi All, forgive me but I'm very new at this. Here is what I am trying to do. settings V-100 direct-connect to com1 9600 8N1 no flow control Capture all incoming data to a capture file real time or as close to real time as is possible. I would like the capture file to be named ACDMMDDYYYYHHMM...