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Just a heads-up for anyone experiencing issues answering calls with 11.1.3 and Workplace on iPhone. I have had the following from Avaya support: SR ISSUE reported: With Workplace in IOS smartphone, and voicemail active in the user, when we answer the incoming calls these are ignored and...

More details here: https://support.avaya.com/helpcenter/getGenericDetails?detailId=1399847128146 “Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'. The...

Hi, We still have a few ISDN dial-up connections on some old legacy system and use the Draytek MiniVigor128 USB ISDN Terminal Adaptors on Windows 7 which works great. Has anyone has success getting these to work on Windows 10? Thanks in advance “Some humans would do anything to see if it was...

Customer's network provider is saying the ISDN circuit is DASS (UK) but I thought the BTUD-P only supported PRI/ISDN 30. Am I wrong and you can connect DASS to the BP250? Cheers in advance. +++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++

We have a customer with 3720 phones + DECT R4 who isn't happy with the call list only displaying numbers. When he is called internally or externally the callers name if available is displayed, If he misses a call and looks in the call list only the number and not the name is listed. I notice...

Hi, I hope some kind person can help. I have a customer who is running ISDN2 lines on a BP250 BTU-B2 card and the lines have stopped working. I suspect BT may have changed the lines from Point-to-Multipoint to Point-to-Point. I can't for the life of me find where to change the system setting...

Hi, I was trying to get the call contact feature to work in Outlook 2010 and found this solution: In the following regitry locations: Windows 7 32bit - HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook Windows 7 64bit - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook...

Hi, Has anyone had a problem doing supervised transfers with One-X portal? I have 2 sites on 6.0(8) with One-X Portal 6.0.21 and they can do unsupervised transfers but supervised transfer doesn't work. Instead of the calls showing one above the other with a transfer now button they appear as...

Hi, I am setting up several teleworkers on 6.0(8) using the new video softphone and have hit a problem on some users PC's. out of the 15 installs onto XP pro SP3 machines I have 2 that won't run. The machines are similar in their setup and I can find no major differences, windows updates are up...

Hi, I am tearing my hair out trying to resolve an email problem with the CRM 3.0 system I have inherited. I can send and receive emails to external addresses with no problems but when I try to email an internal address nothing happens. has anyone any ideas where to look? I first noticed this...

Hi, Has anybody experienced the Soft Console flickering every second or so like its refreshing? I have a customer with 2 sites, both using Dell Desktop PC's with Windows 2000 Pro and Softconsole 4.1.6. If the receptionist leaves the PC alone for 5 or so minutes the console starts to flicker...