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Hi, our Avaya Aura Messaging needs to be upgraded from version 6.3.3 SP 4 to version 6.3.3 SP 8. I wanted to know if I need to upgrade System Platform as well? We are CM 6.2.2. Thanks.

Hi, we have been trying to figure out along with our 911 vendor why the Avaya system is not sending out the ELE (Emergency Location Extension). It is reading the public numbering table which we do not want it to do. Is there a place in the Avaya system (we are c.m. 6.2.2.) System manager 6.2.2...

Is anyone using Aruba controllers (AP) and Avaya 3645 Spectralink phones? We are having some issues with them like calls cutting in and out, fading in and out, etc. We have Avaya CM 6.2.2. Thanks.

We have been changing the frequency to WMM so that the Avaya 3645 Spectralink phone can work on the network without the SVP server. This is in preparation for piloting the 8440 Spectralink phone. About a month ago, we started the frequency change. Now we have been getting complaints that the...

Hi, we are converting a company from a BCM 450 to a G450 Gateway. They have a backline that when it comes in, it has a different ring tone than the other lines. I tried making a new tenant and adding the phone (9611G) to it and the analog line. The backline is a pots line that comes in and...

Hi, I am installing 9611G phones with SBM24 sidecars early next week. I am having problems with call park. I put speed dial buttons on for the 6 park stations. When I call the phone and park the call, I cannot find it. I know which park station I dialed but the light does not light by the...

Is anyone using Avaya one-X communicator sip 6.2 on a cell phone or ipod? Does it work? We have two Ipod touches (5th generation) and they have ios 7.1.2 on them. We loaded this app onto them and they have one way audio when someone tries to use this app on them. I can hear them, they cannot...

We are testing the Avaya one-x mobile sip 6.2 app on the Ipod Touch IOS 7. When I try to make a call, the speaker comes on and the app does not let me unselect it. I have looked through the docs for the Avaya app and found nothing that mentions turning the speaker off. I have also looked on...

Hi, we are trying to use the deluxe paging and call park timeout to Originator feature without an attendant console. Can this be done? When we turned this feature on, the operators who are using the Amcom system to answer calls, could not park calls. I did notice that there are 3 attendant...

I wanted to be sure that I understand the backup process of the mas modular messaging servers. The sql database in them backs up to the MSS server. The MSS server backs up to the network. Is this process correct? We have to apply the 2005 sql patch to the two mas servers and want to be sure...

I have two backups running. One is correct and going to a linux server. The other is not correct and I do not know where in System manager I can delete the other one (it was trying to go to a windows server and it didn't work). These are both remote types. Thanks.

I am trying to back up the Avaya System Manager CM 6.2 to a remote server. The problem is that it requires an SFTP server. I am trying to find out what kind of SFTP servers every one is using. I have had people tell me COPSSH, WinSCP, etc. Please advise as I cannot get the backup to work...

I just swapped out a Standby IPSI board and realized that I have to telnet into it to configure it. I know I need a crossover cable. But I was wondering if I can use Putty to telnet into it if I put in the correct ethernet port of 192.11.13.15 and 255.255.255.252?

I received a Product Correction Notice for the CMS 16.2 to upgrade it to 16.3. Is this easy to do? Or do I need an Oracle person to do this? Thanks.

I need to swap out a TN2501 announcement board tonight because the other one is having problems and it was determined by AVaya that it is on the board. My question is do I need to busy out the board before I remove it. Then when I put the new one in, release it? I had done a backup of the...

Since we upgraded to CM 6.2, I cannot back up the VAL boards like I used to using VAM 5.2. Also the data modules that used to be on the CM 4.0.5 version, are not there on the CM 6.2 version. Did Avaya do away with needing a data mod for a VAL board? The thing is I was able to back up the...

Hi, since we upgraded the CM to 6.2 and added a session manager and I upgraded the Modular Messaging MAses to 5.2 sp 15, both mases have been logging 1875 events. 1875 error - failure to translate voicemail for McHenry SIP. I called Avaya and they have not gotten back to me and there is no...

We have had some issues with power outages at a site that has (2) G700 media gateways. The last 3 times the G700s would not come back off of the LSP mode. We are at CM 6.2 and right now we do not have the permission to use the enable mg return command. So my question is shouldn't it come back...

I have a user that is getting 99998 from time to time when another extension calls them and leaves a message. The person who is getting the message just hears the recorded greeting of the person who called and not the message they left. I looked at subscriber activity and saw that in the list...

Is it possible to add a hotline destination to an IP 1608 phone? I know that an analog phone has the field to add a hotline destination and when you pick up the phone, it dials the number. Can an IP phone do that? We have cm 4.0.5. We are upgrading to CM 6.1 early next year. Thanks.