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How do I use system monitor to trace voicemail to email with voicemail pro

Hello everyone We have a customer running server edition REL 11. with a combination of digital/analog/J Series Phones/ and a PRI Circuit People can receive incoming calls/ make outgoing calls/ we can transfer calls internally and externally When we call forward a user unconditionally to an...

I know this is a very general question. We recently had a strange thing happen, both our primary and secondary servers on a network connected to the same switch lost network connection at the same time for a couple of minutes, then came back up. The obvious thing would be a network issue, but...

I have setup two users, they are not associated with a physical phone. When someone calls the extension they automatically hear the greeting which we recorded and saved by pressing 4 so it plays in a loop. The customer is finding that they are running out of time when leaving a message. Any...

Has anyone tried installing a Yealink CP960 on an Avaya IP Office rel. 10

We have an Avaya Application Server running 10.1 service pack 2 We performed a backup of One X Portal, when we restored the backup One X Portal will not come back online. Any ideas

We have a customer that we want to upgrade from 7.0 to 10.1, the required licenses have been purchased based on the XML we download from the existing system I understand that it will be a two step process. However in the instructions it states to load the licenses before the upgrading. The...

I have an Avaya IP Office Applications server running with an Avaya IPO 500 V2. When I use default settings on the server and change the default IP Address IP Address on the IP Office to a X.X.X.2 instead of .1 everything can works. VoiceMail Pro functions fine and one X portal works fine. I...

I Have a customer that has IP Phones, 1120E. There isn't any copper going to the area which these phones are located. Does anyone have any ideas on what is available for a loud ringer?

Is the Algo 8186 product considered to be a SipLine product on the cs1000, and does it mean that we would need a SipLine server and 3rd party license.

Quick question I have OneX Mobile preferred loaded on 83 android cell phones all connected to a IP Office V2 Rel 10.1 Preferred Edition with an Avaya UC Server. I also have 35 9508 sets on the system. Each OneX Mobile device has its own extension number with a Power User License assigned. I...

Hello everyone I'm a bit confused, which at times is nothing new. We have currently purchased an IP Office V2 rel 10.1 and a R230 XL SRVR IPO UC for one of our customers. Here the confusion, at the download site there are quite a few downloads available. Am I downloading the One X Portal for...

Is release 10.1 considered part of a 10.0 release updates or is it a major release which requires specific licensing

Does anyone have any ideas as to what this cause is Last System Restart Reason: Abnormal Termination Termination Cause: ISI Exception addr=00000000 d=1 pc=a8c810f0 stack=a8c810f0

We have a system installed with a page group setup to page through the speakers of all their 1408 sets. While the page is being done users are turning the volume down using the volume button. This reduces the volume of the page. When another page comes through the volume is reset to the loud...

How long should a UC Module take to reboot and go operational with One X Portal and Voicemail Pro with 8 Users and no messages

Another customer another issue. I have a 9608vpn phone connecting through cisco VPN client to a remote site. The VPN establishes the phone registers. I can go off hook and get dial tone as many times as I want. If there is a call established that lasts longer than 30 Seconds the either person...

Hello everyone I have a 9608VPN set that occasionally resets. The URQ Reason is "existrrq" Any ideas?

Hello Everyone, I have a general question regarding the BCM450. I have a customer that has an existing BCM 450 and it is working fine. We have the opportunity to purchase a used BCM450 from another source. If something happens to the working unit would we be able to transfer those licenses from...

I have an IP Office running 9.0.500.972 with a group that has every extension in it used for paging. The phone that does the page has a button programmed for Group Paging and that Group's extension number as the Action. What is happening is when a user is in the middle of dialing a phone number...