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Customer currently has IP Agent running on dozens of WinXP boxes, and no problems. Customer installed One-X Agent (2.5.00467.0) on a Win7 box. The phone is set up as a 606A1 (Callmaster 6) device. PBX is a CM 5.2.1. One-X Agent can log in with no problems. One-X Agent is seen correctly when...

I have 12 analog ports on my system that are used for outbound calling from an analog device. I need to restrict those 12 ports to be able to dial the local area code (616) only. I've set up a unique COR and made the Calling Party Restriction as both TAC-TOLL and ALL-TOLL and tried to narrow...

I have been informed that a customer is getting 3,000 new DID numbers (720-xxxx). In trying to add them to the dial plan I see that 72 is the FAC for IMMEDIATE ACCESS CODE in the (it is an Multi-level Precedence and Preemption (MLPP) environment). Since 72 is seen as a FAC first, I can't add...

Is there a workaround for the number of digits available for the "route to" "number" field? I know there are 16 characters available...however...due to dialing sequence in Mexico, there is an extra digit, making it 17. To wit: 9 011 5215517542043 is the number I need to program for an...

About 3 years ago we upgraded to CM4.1/S8720s. We also installed IP SoftConsole for our attendant. The business partner installed the SoftConsole in a cloud of mystery, leaving us no information on how to affect changes (other than adding users). It has since been brought to our attention...

I'm not well-versed on the Toshiba Strategy IVP8 voicemail platform, but I've got a need to administer it. Does anyone have any experience with this? Does it require device-specific software to administer, or is it done via Toshiba's eManager software application? Any information would be...

We recently upgraded from an old Audix to AVST CallXpress 7.91. Since that time MWI behavior has been erratic. More to the point, on random phones the MWI will stay lit after the AVST has called out to turn the light off. After leaving a message in a vmail box I observe the AVST call back to...

Ok, here’s the deal. (givens: Station 6525, standard voicemail. Agent 3999 has no Voicemail. CM 4.0) When we installed the call center it was set up so that it masked the 4-digit Agent extension when making in internal call. If Agent 3999 is logged in and calls someone it only says “Test...

Has anyone ever integrated Microsoft Office Communications Server 2007 with an Avaya CM4.1 for the purpose of conference calling and/or web meetings? If so, what kind of integration did you use and how difficult was it to put into place? Many thanks in advance. -DJ PlaZma Single-Handedly...

Afternoon, all! Interesting problem here. I have 7 users who are using Message Manager to retrieve fax messages that are being delivered via 7 different Toll Free numbers down a 96-member trunk group. All are set up as VDNs directed at a Vector using the Messaging step to the Audix hunt group...

When I took this position in July I was also gifted with a Telemate CAS. While not crazy about it, I have to live with it. For some reason Telemate is not reporting internal calls, just incoming and outgoing. I need to determine if it's the Definity or the Telemate that is causing this...

Can anyone tell me if it's possible (and how) to change the length of digits for Agent Passcodes? I've done a bit of searching around and it seems that our switch (CM3.0, EAS) is set at 4. We'd like to make it longer (5 or 6 digits), but I cannot find out if it's possible, or how to do it...

Any chance there's a way to set a minimum record time for inbound messages in Intuity LX? For instance, a caller ends up in a voicemail box. I'd like to set a minimum amount of time that the message from the caller needs to be...say 10 seconds. We have voicemail box that gets an incredible...

I've searched the support site, but haven't been able to find a document for Outcalling that includes the directions for outcalling to a cell phone. Does anyone know if such a document exists, or has someone created one I can use as a template? The one on Avaya's website is dated 1994. It's...

I've done a fair amount of searching Tek-Tips and Support.Avaya.com but have been unable to find the method by which to accomplish what I'm looking for. CM3.0, EAS. We have about 20 VDNs that all end up in one Audix VM box after hours. However, as these calls are received in the Audix it's...

I've been troubleshooting a problem and have gotten in too deep and need a fresh set of eyes to help clear the waters. We have a S8710 in MI and an S8500 (ESS) in AZ. All AZ VDNs have a VDN Time Zone Offset of -3:00. (AZ is currently 3 hours behind MI). Our call center takes calls from 8AM...

OK, got an interesting one here that I've not been able to find a previous post on. Running CM3 (S8710) in MI with an ESS (S8500) in AZ. We also have users in another location using IP SoftPhone (not PBX/Server in Location 3). IP SoftPhone calls between S8710 and S8500 work fine. When users...

I was just given a Cisco IP 7912G and asked if it would work on our system. Can someone please outline what RTUs, Capacity and Servers I may need in order to utilize this phone on our network? I've never worked on anything other than Avaya, so I've never had the "joy" of working with a...

Ok, two-part question here. 1) What are the differences (advantages gained, additional features, etc) between Business Advocate and Dynamic Advocate? 2) Are one of these what I would need in order to have, essentially, "reserve agents"? By that I mean non-agent stations that ACD calls would be...

I was just presented with a rather immediate need for something that I'll need to go to my most valuable resource (Tek-Tips) for knowledge. We're running CM3.0 and are powering a remote warehouse site w/IP SoftPhone over an MPLS circuit. TPTB have asked me to come up with a conference phone...