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We have an IP Office 500 system and some users can see the button we programmed for voicemail access as "VM" but some other users see it as "*17". These particular buttons are from the user rights settings so they should be the same for all. They want all users to see the button as "VM" on their...

Is it possible to have the AA pickup and a user hits '3' for example and that would transfer to ring 2 extensions at once. If no one picks up it would then go to a specific user mailbox. Is this possible with an ACS and Mail VS system? How do i tell the AA to transfer to a ring group? Thanks.

We just got 12 new phone lines from Comcast cable. The lines show up but they all state they are 'out of service'. I tried setting them to Loop Start or Ground start and rebooted but they still show as out of service. The lines give dial tone. Anything else i can try? Thanks.

Is it possible to restrict a user from having access to certain lines? Also when i try to remove a user form a calling group/hunt group it wont let me. It states that the user has to be logged out and idle. I have tried unplugging their phone but that does not work either. Thanks.

We can log onto an IP office system using the system manager. I cant access it using SMB access (\\ipaddress), or FTP or TFTP. I dont know how to access those ways. The issue is we need to update the 46xxsettings file(phones are not saving speed dials). Do we update this file on the server, how...

Ok so here: http://tek-tips.com/viewthread.cfm?qid=1391476&page=1 I had a thread about a phantom call. I reformatted the whole system, F989, and it helped a lot. However every Tuesday at 10:00am like clockwork it keeps calling us. Any other ideas. Maybe the phone company needs to take a look...

Can you setup an announcement to play before the main AA's on a 6 line Partner ACS R7 then go to their respective AA depending on which line it came in one? Thanks

Our client has a Partner ACS R7 and is receiving at random times phantom phone calls. They come into random lines and it sounds like a fax beep when we pick it up. We went the phone company route and found the calls were not coming from the outside, according to them. Sometimes they will ring...

We have a Partner ACS R6 with a Mail VS R4 with a 2X20 card in the mail VS module. I installed a 4X40 card into the mail VS module to replace the 2X20 card and all hell broke loose. WHen calls come in they go straight to the receptionist now instead of ringing 4 times then hitting the AA. Then...

We have a Partner ACS R3 with Messaging module and another 3x8 card. All lights on the 3 modules are green and steady. However no phones get any power. I tried each port on each module. Any suggestions? -Thanks

On a Partner ACS R6 Mail VS4 setup, there is always an error message on the extension 10 phone that states "backup failed IC". Any idea on what this means? Thanks.

We have a ACS R6 module, with Mail VS R4. It also had already 1 2 X 6 (or 8 i think) module. I moved the mail module and added a 3x8. I moved the 3X8 into slot 1, then the 2x6 into the 2 slot. The mail module into the 3 slot. Everything worked fine. I then tried to add another 3x8. So the new...

I have NBX 3000 and after 4 rings i hear a fax sound, like a fax machine, not our AA. It had worked for over a year and now it does not. We have 2 fax machines hooked to a phone number that is not routed through the phone system at all, and they do not show any activity when i hear the fax...

Currently we have a Partner ACS R5 with everyone using the 18D phones. Lines 1-6 are accessible through buttons on all of the phones. I want to change this so that some extensions have access to lines 1-6 and the rest have access to lines 1-3, & 7-9. Thanks.

When one of our extensions tries to transfer a call she gets an "All lines busy" message. All lines are not busy, and why would the phone lines effect the ability to trasnfer a call internally? Thanks

Is it possilbe to create an extension using the partner ACS 7 that forwards to a cell phone, or create a submenu in our Messaging AA that will forward to a cell phone. I do not have a remote access card just a 4 port VM card and 5 lines.

How can i change an extension so that when someone picks up the phone; A: it pickps up a line not the internal intercom and B: they pickup the last phone line(so if they have 6 phone lines it will pickup line 6) Thanks.

We have a 5 slot carrier with a main module, messaging module and 1 308 module. From left to right it goes 308,VM, main. We purchased a new 308 module where do i put it in the carrier? I assume the 4 slot but i want to make sure. Will this mess with the VM system at all? Thanks.

Is it possible to program a button to park a call? Right now they would have to transfer the call to thier own extension, then dial the extension they want to transfer. Can the first half of that be programmed? Thanks.

How far away can an Avaya Partner extension be. If the phone system is on the 7th floor and the new extension is on the 1st floor. This will end up being a few hundred feet. What is the limit? Thanks.