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I have been asked to look into an issue with our sister company. They have a phone in a warehouse where the caller can press "0" to go to the reception team. The press "0" options works, but even once you are talking to reception the outside caller hears faint ringing, and the receptionist...

Ok, I understand the basic of DNS. Not an DNS expert, but know enough to setup the basics. However I have a question maybe someone can help with. We have a server from our domain "ABC.net" that has to be located at our parent company "XYZ.net" for reason not getting into. The server is a...

So I am reading my logs from last night and see some more than usual QOS warning on switch. After looking through forum and several Avaya (Nortel) docs I cannot seem to find a straight answer to the following questions. With the QOS warnings, is it the ELAN or the TLAN (I am thinking ELAN)...

Need some help installing license on a remote CS1000E campus redundant system? Core is at 1 location and 2 SMG located at remote sites? The issue: We were provided with 3 KCD files by a former vendor. They were supposed to install, they did not. Instead they just emailed license to me...

2050 sofphone v 4.2 If the agent is idle for very long, then gets a call they are unable to answer.They can see it on the screen, but when they hit the adapter key or button on the screen they are unable to pick up call. Call by call reports show the call picked up, and terminated 4 seconds...

I have been asked to work with a vendor on bringing 4 separate CS1000 onto 1 CS1000E HE. The core will centrally locate at our corporate office, with high speed private networking in between. There will be gateways, and COTS at each site for trunks, and survivability. Adding to the fact it...

Ok, I have been tasked with looking into testing some SIP phones. CS1000E Rlse 6 Have 5 "Nortel SIP Lines” license Signal server Rlse 6 (Linux base) 1140E with SIP firmware 3.2 I know there is some back end programming that is going to be done before I can begin testing the phone. Can someone...

Recently we upgraded from a Meridian, to a CS1000E. Going pure VOIP we made the change over to 1140E phones. Since making the change we have had several users complain that outside persons have a hard time hearing them. Call recording shows that there is a difference in volume. Has anyone...

Currently I have 4 1140 phones that once 2 twice a day make a popping sound, then buzz. The screens are blank, and the call is dropped. To fix the issue the phone is unplugged for a min and plugged back in. We have upgraded to latest firmware from Nortel. They are POE The switch ports are...

I have been tasked with looking into changing over our Call center from 1140 phones to 2050 softphones. Currently we only use the 2050 for remote agents. I have my reservations, but am asking for thoughts on this. Something to keep in mind, we are technical call center. Users have some...

Can someone tell me how many CCMA servers can you have attached to 1 CCMS server? I am thinking we can have multiple since the database is housed on CCMS. Thoughts?

Currently we are working with a vendor that has sold us a solution, only to have THERE techs tell us it can not recover as quick as we were told. Can anyone tell me what is considered standard recovery time between a prime, and backup site. Looking for times that a PBX, App servers would roll...

I have been asked to find a way to track our T1 usage off our CS1000m (Meridain I prefer). I am trying to go through some reports on OTM, possibly "traffic anayliss". Not really seeing anything jumping out at me. Can someone point me in the right direction. CS1000e ver 5.5 TM 3.2 Thanks

We are currently on CCT 5.0. Making plans to move to verison CC7. In the process we have begun testing new VOIP phones. The 1140 to be exact. However I can not get Screen pops to work with the model of phones. In the TAPI table when you build the phone you can choose the model of phone, 3904...

Currently we tap our trunks for call recording. Witness then depends on Symposium for tagging the trunks by listening to port 3000. My question does anyone know if this has been tested with Contact Center 7?

Anyone out there running on the CC7 platform yet? If so what do you think so far?

We are looking at switching to Verizon as our prime Nortel Vendor. Does anyone else use Verizon for there Nortel prime? They would be supporting multiple CS1000E, and CCM installs? Please let me know of your experiences with Verizon. Most concerned about there support.

I am looking for a way to cal a rough number of average users on hold at one time. There really is nothing in symposium historical reports that seems to give that information. What I am asking is there a formula someone has used to figure this? and or Is there a report that I am over looking...

I have been asked to find out how many callers are on hold at any given time. Possible finding out an average on hold for any/all skillsets. I have been unable to find one in historical reports.