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I have 4 point to point T-1 loops between my Aspect Call Center and a Option 81c, the 81 handles all in and outbound calls. The first choice from the PBX for outboud is ISDN RT 2 The second choice is PRI Rt 0, all my FRls,NCOS ect. seenm to be in check. From the Aspect when I call 1800-649-XXX7...

Can someone help on this one. I have basic ACD on a 61c runniing 25.40b. I have a request of adding an aditional supervisor with an add-on and agent keys. There is currently a supervisor in this cue with a display and agent keys. Kan I add a second spv and if so how. Thanks Again. B

Can anyone tell me a part number and distributer of a cable that goes from the CCF card modem port to a modem. The cable is a shielded DB9 male-female appro. 25-30ft. Thanks in advance for your time.

I have an opt-81 rls 25.40b and I get DIAG004 messages, I dont see this DIAG in the maintenance book, can someone tell me what this is? Thanks in advance for your time.

Good Morning, I needed help confirming the procedure for replaceing a system monitor card on an opt-61c rls 25.40b in the main column, or if I even need to replace it. Here is what I have, and thanks for taking the time to read and respond. The System Monitor card is programmed on TTY-0. The...

I have an Opt-11 with PRI. When receiving a call I am not seeing the caller ID nor am I seeing a number in the called number field when traced. Any Ideas?

Having been working on an NEC2400IPX for the past 15 months and comming back to the Options just this past week I find myself challenged with simplist things. I have an Opt-81 I need to backup. The copy of this backup will stored off site and updated monthly. My question is, can I do this...

Good Morning, I am connecting my Opt-11c to Cisco using PRI with a backup DCH. I have it programmed, but I continue to have a problem of my DCh's not remaing established. I am using a NTBK09 with a downloadable DCH handler for my primary and a TMDI rls1 for my backup. What could I be missing?

I have a couple of questions and was hoping to get some direction. Recently I took over MAC and documentatiuon responsibilities on an NEC 2400 IPX for a company I work for.I was woundering were I could get a template for this swith to documnent what card I have and were its located. What is...