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I have a request to have callers sequence thru MOH flies i.e. caller 1 gets wav file # 1 caller 2 gets wav file #2. Anyone doing something like this ? Thanks Old ROLMan working on Norstars/Cisco/Avaya

I am finding on some analog trunk ports that I an getting 1.4 to 1.6 volts DC without the PSTN connected. Is this normal or has anyone else seen this. Thanks Old ROLMan working on Norstars

Have an issue that we cannot pickup any ringing lines till the first ringing line is answered. So if two or three calls are ringing in we have to answer them in the order they come verses picking the line we want. We have a couple of must answer lines that we want to pick up first. All our...

Is there any software out there to allow us to pull the info out of the Norstar and download it to the BCM ? Thanks Old ROLMan working on Norstars

Can a remote BCM 7316E use trunking from the main BCM ? Old ROLMan working on Norstars

When I setup one of our Help Desk people with Help Desk Admin rights the cannot change a password only unlock mailboxes. Any ideas ?? Old ROLMan working on Norstars

I have an ATA @ that rings on exten 221, how do i get it to ring on 222 and 223. Thanks Old ROLMan working on Norstars

I am having an issue with not hearing the clicking tone when the keypad is pressed. When my customer dials out sometimes you do not hear the click or tone associated with pressing a digit on the keypad. The call does go out so it is generating the DTMF tones on the trunk, but the user is not...

I have a customer that uses "9" verses assigning lines to the sets. How do I get caller ID to work on those sets. They have CI cards installed. Thanks Norm Old ROLMan working on Norstars

I have a customer that gets vmail busy messages even when we know there are ports available. I monitored the ports and all looks well, no ports in trouble. Any ideas why this is happening ?? Thanks Norm Old ROLMan working on Norstars

When I monitor activity on the the voicemail ports I have 2 ports that have an A beside them which I believe means channel available-not installed. How easy is it to turn up these "A" channels to use them. Thanks Norm Old ROLMan working on Norstars

Is the DS trunk card just an older version of the LS/DS trunk card ?? Also do you count trunk cards in a 8x32 KSU left to right or right to left. Are trunks 1 to 4 the first card on the right facing the KSU ?? Old ROLMan working on Norstars

I am working on MICS 6.0 and a SMDR6. When I select Norstar and realtime I get only call that have caller id. I am looking at capturing some data on some trunks that are 911 trunks and we get caller id and ALI info on a modem verses on the line like regular trunks. Does anyone know a work...

I have a customer that replaced a 7310 set with a 7324 set and now 3 hunt group buttons have appeared on the set. Is there a way to delete those buttons ?? Thanks Norm Old ROLMan working on Norstars

I have a set that the customer wants to sieze trunk 34 when they go off hook. I have made the software changes to tell the set to go to line 34 when the handset is lifted, but all I get is please select a line on the display. All the other sets are programmed to sieze line pool A and this works...

When I set the SMDR for norstar/realtime/all the is only one trunk that displays in the printout. Is there something in the line programming to turn this on and off per line ?? Thanks Norm Old ROLMan working on Norstars

I have a customer that picked up a NAM 3.0 and wants to install it on a 5.0 MICS. Do I just need a DS30 or is there more hardware involved?? Thanks Norm Old ROLMan working on Norstars

Trying to install a Fastrad on a MICS 2.0 and when i do Feature 9** the screen only reads enter password without the line below that allows you to change it. Not sure if it a release problem or a bad Fastrad Thanks Norm Old ROLMan working on Norstars

Trying to hook up a laptop to the serial port on a nam but cannot get a connection. I have tried the setup in the FAQ but it is different in XP. Thanks Norm Old ROLMan working on Norstars

Is there a way to display the active/configured mailboxes on a NAM ? Thanks Norm Old ROLMan working on Norstars