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I have the procedure down for upgrading our sql server version from MSDE to SQL Express 2005 (so we can go from 2 gigs to 4 gigs) but I am curious if there are any gotchas involved with the CCC. Once the upgrade goes through will CCC just work or will I have to reconfig anything ? I'd ask my...

After upgrading to 4.1.20 of phone manager I can't find a way to transfer a message in a mailbox. In previous versions clicking the mailbox would get you into the actual mailbox on your phone where you could use the phone menus. Now that we are on the new version when you open the mailbox is...

We got talked into upgrading from 3.2 to 4.0 in an effort to get rid of the numerous problems we've had with the system, and this upgrade has been a nightmare. With 3.2 we had Queue and Still queued messages, and the queued would only play if there were no agent available and the still queued...

I have a call: =LARGE(OFFSET('M:\Stats\[margin Vendor Weekly Sales and Orders.xls]2009'!$DH$3:$DH$999, 0, $A$4, 1000, 1),X4) This only works if the margin Vendor Weekly report is open in the same excel session. I want it to work with it closed like the vlookup's I do. Here is an example of a...

Before we upgraded our software last time, if I called in from outside the office and got someones voicemail I could hit 0 and it would transfer to our main queue. Since upgrading this doesnt work. We have also had some queue's change, so it is possible the queue it was going to doesnt exist...

I have a crosstab which works great for my data and has totals in it, I made a chart from the crosstab and it shows whatever I select in there just fine. I am wondering if I can add the total to the crosstab chart as well. I can do all of this through a SQL view, but I'd really prefer keep it in...

I have a crosstab which works great for my data and has totals in it, I made a chart from the crosstab and it shows whatever I select in there just fine. I am wondering if I can add the total to the crosstab chart as well. I can do all of this through a SQL view, but I'd really prefer keep it in...

I have a dual T1 card in my Ipoffice system running 3.2(57) and I am trying to get a historical view of T1 usage on both lines. I need to know if were ever using our overflow T1 line or not. What report would I need to run, and when selecting the "lines" what will they be labelled in CCC ?

I've been doing testing on this and it appears that the line priority only works for the same queue. I setup a queue T1 and setup 2 incoming numbers, one with priority 1 and one with priority 2. Every time the priority 2 rang in first. Then I setup a queue T2 and set one of the numbers to be...

I've been told by my provider there isnt any way to have multiple hold music streams. We are running mutiple call centers from the same place and dont want the branding to get switched between the companies we are representing. We are faced with having to go with generic elevator music instead...

all of the sudden, when logging off (multiple users, multiple machines) when I do deletes of files, the files get deleted, but their respective folders stick around. A second delete wont get rid of them and I will have to manually browse the profile folder on the pdc and delete them there then...

Is it possible to turn off hold music for only one hunt group / 800 number ? We want the hold music to remain on the other numbers, just not one of them. -Linc

So I'm trying to understand what the "time server" is for in ipoffice. When it was setup by our vendor it was setup to be the ip address of the voicemail system. Now it is setup to be the CCC server (2 separate machines). Does it contol the time on the phones ? the time for voicemail hours...

We are wanting to make a queue where everyone will take calls out of first if any are there, and then if not check all the rest of the queues, this will be for a VIP service we will be offering. Is this possible with ipoffice 3.2 ?

When we first got our Ip office system we used to be able to see if there were messages in a specific queue (not just the big red light) and push a menu button to collect those messages without entering a password. Since subsequent updates we have lost that feature. We are on 3.2 right now. Is...

I have a queue that currently has only one person in it. How do I make it so if they don't answer the phone it will go to "queued" status instead of going to the hunt groups voicemail ? If he steps away from his desk, we'd like it to stay in queue for when he returns.

I am wanting to setup a queue to take calls from, and what I want is to have x number of agents available to take calls. If all of them are not available, I want the call to rollover to an outside line (that I also have mapped to an internal extention #). Is this possible ?

I have a need for each agent to have 2 extensions, and I am wondering if there is an easier way than actually creating multiple logins for the person. The reasons I want to do that is so at any time they can "hot-swap" between different hunt groups. I know I can do this with multiple logins, but...

If I have a queue, and nobody picks it up, can I have it forward to an outside line in that case ?

I am getting the following error: 1>lacp4.obj : error LNK2019: unresolved external symbol "public: int __thiscall LinkedList<int>::size(void)" (?size@?$LinkedList@H@@QAEHXZ) referenced in function _main 1>C:\Documents and Settings\Linc.LINC\My Documents\Visual Studio...