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I am trying to update a BCM 3.6 v2.2.2c with the cumulative patch 3. Everytime I try to install the patch it hangs at 15% done "Validating update files" - it never gets past this step. Anyone ever experienced this before. Am I doing something wrong here?

When you log into a users mailbox you can turn on call forwarding, but how do you change the default call fwd to: number? For instance a user calls into his/her mailbox and needs to turn on call fwding, but also need to update the call fwd number how is this done when you are not at a handset?

I have an issue with target lines on a PRI. What would cause a target line to ring busy besides that target line actually being used? During certain periods of the day all of our target lines will ring busy even though all B channels are not being used. For instance: PRI >> Target Line 273 >>...

Had an interesting problem come up that i'm not able to resolve. Our PRI-A went offline and anyone trying to dial out was directed to a users DN. Not sure what setting in the BCM config would have caused this. Anyone know? Under usual circumstances all calls are directed to the operator, but...

Is it possible to connect an analog phone to an ATA (ASM8+) and have the device be able to access multiple lines? This is for a analog conference polycom phone that needs to be able to do three-way conference calls.

We have a working instance of call center pro that has been functioning fine for months. We have target lines assigned to auto answer into skillsets. I am having an issue when we dial the DN directly call center does not answer the call into the skillset. The only way i can get call center to...

Does anyone know of a way to receive a fax using call pilot and send it to multiple call pilot mailboxes? I can't seem to figure it out using grouplists. So receive a fax on target line >> target line sends it to group list >> multiple users receive the fax Any help is appreciated

Does anyone know of a way to re-size the IPView software client windows so that they can take up more screen space? We are mounting a monitor on a wall in attempt to display the ipview stats, but the size of the window needs to be increased to be viewable from a distance. The only solution I...

I was told that the ASM 8+ module supports passing of DID info onto analog lines. Is this true? I am trying to pass the DID to a faxserver similar to the other instances that have been documented here. We purchased a ASM 8+ module to attempt to do this and I am not able to get the DID info onto...