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Hi all, I have Definity G3 si v12 A customer requests that external and internal calls to the same station be separated. Since the number is well known by public, we do not want to change it. I can add another number and set up a bridge appearance on the station, but this will require to notify...

Hi, I have a customer who wants to have two lines (main and back line to the her office)on one phone set(Avaya 5410). I have set up a back line and put bridge app. on the main phone set. One problem (different from Definity that I used to) is that I cannot do it with out the actual set for the...

Hi, All manuals say to press 1 to bypass voice mail greeting but it does nothing on my system. (IPO 406 4.2) I think it's embedded vm but not sure how to tell the difference. I know it's on a card. What am I missing? Thank you

Hi, I have ip401 with two analog lines that connected to faxes. User wants one fax to be forwarded to another when it's busy or down for some reason. I tried to enter the ext of the second fax (5094) into "Forwarding" tab and check both buttons - "Forward On Busy" and "Forward On No Answer"...

Hi all, I need help selecting a phone system for our new remote location. At the main building I have Definity G3siV12. Remote location will have about 30 - 40 telephones and probably 5 - 8 analog devices. I am thinking to bring T-1 from my switch to the new location. What system should I...

Hi all, I have Definity G3siv12 and 8400 stations. I seem not to be able to transfer calls picked up on brdg-appr. Is it possible to achieve? Thank you

Hi all, I have G3si v12. I have a hunt group set up with cov. time table that sends calls during business hours to cover answer group. If nobody in that group answers, the phones keep ringing. Is there a way to send this call to a vm (Intuity Audix) and notify all the members of the answer...

I hate to start this topic again, but I could not fine definitive answer yet. I have IP Office 406 DS 4.2(4) and a few 5400 series phones. Some 5410D phones are recognized fine, so do 5402. But some of the 5410D keep showing message "Please wait" and never get recognized. I have six of those...

Hi all, A user asked me if I could block two specific numbers (one of them international) from being able to reach her DID. I've never done this before but remember reading something on this forum. I tried to search for it but no luck. Can someone help me with this, please? Definity G3si ver...

Hello all, I have IP Office 406 (Manager 6.2). It is connected to our main Definity via P2P and uses UDP extentions. The receptionist on IP Office side needs to transfer a call to the Definity side (or anywhere else). How can this be done? Or can she set up a three party conference call...

HI all, Definity G3si ver 12. Avaya 8400 series phones I have created intercom group and assigned a dozen of extensions to it. We can call individual stations but need to be able to call all the stations in the group at the same time. Is this possible? Read through Admin Guide 233506_8 but...

Hi all, Definity G3si ver.12 I have HG on time table going to an answering service, but sometimes they need to switch it to a local v/m for a short period of time. The hunt group screen has a night service field in it. I assume that I can switch the HG to some ext. and back. Does anybody know...

Hello, Is there a way to check status of a phone (particularly forwarding status) remotely? (IP Office 401) My user keeps complaining that people leave messages on her line when she forwards her phone to the operator (Definity G3si v.12) I'm starting to have doubts that she always forwards her...

Hi, I have Definity G3si ver. 12 and 8410D sets. User has two sets in the department and is going to add one more (x5002) because some calls are being missed (not answered). Right now they have bridge appearance of ext. 5000 on 5001 set, which allows them to answer the call but not to transfer...

Hi, The voicemail has just stopped working. The phone just keep ringing. Any idea where to look for the solution? Help! Thank you

Hi, I am lost here. IP Office 403 and VM Light. This morning someone tried to leave a voicemail on the extension (it happens only to one extension in the office - about 20 ext. total). It went into a loop and wouldn't allow the message to be left. After the person notified me, I tried and was...

Hi all, Is it possible to set up voicemail light, running on a pc and remote access to the IP Office 400 at the same time? I have IPO connected to a NIC on the PC with voice mail. If I connect IPO to a network switch I can see the IPO but loose voicemail. Is there something I can change/ look...

Hi all, I have IP Office 406 (4.2 manager) on the network behind a router that I can access from a laptop by plugging into a switch to which the IP Office is connected. I cannot ping it from outside of the router. However I can ping any other devices connected to the same switch as IP Office...

Hi, We are installing new T-1 which will carry data and want to send voice over it. On the remote side everything is fine (I think), when T-1 comes to the main building how do I integrate it with the Definity switch? G3si v.12 What equipment do I need? I have CLAN installed Thank you

Hello all, How can I give users an option to forward a phone (8405 on Definity G3si v.12) to an automated attendant and take it back as they need it? For a few hours every day the phone will be unattended and the inbound calls will need to go through an automated attendant. Thank you