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I've received numerious reports from staff that they're experiencing dropped calls in the middle of calls. Most are reporting having calls drop 30 minutes into a call. The system is running software release BCM050.R300.SU.System-259.201105. Anyone experienced this issue or may be aware of a bug...

I've got Desktop Messaging client (ver 5.00.41.112) installed in Outlook 2010. We're running CP server ver 5.0 with a CS1k. I receive messages in my Outlook inbox when they arrive and the MWI light turns off after I've listened to the message. However the message remains on the CallPilot server...

We have a system set up to use auto-attendant to answer all incoming calls. When a call is forwarded by auto-attendant to any given extention the call display shows that its a transferred call. Is there a way to re-configure this to display caller ID information on the display screen? Peter

I've got a BCM400 with an expansion chassis running release 4.0. Here's how the busses are allocated. 2 - DSM32+ 3 - DSM32+ 4 - Trunk module (from 4x16) 5 - Station module (from 4x16) 6 - ASM8 7 - DTM DS30 split is 2/6 We currently have 31 IP client licenses and need to add another 22. Can...

Here's the situation. We have a few extensions with CFXA set up that forward calls to external numbers. If a caller calls a person's DID the call is forwarded to external number without issue. If the person doesn't pick up it goes to voice-mail of the destination number. If however a caller...

Seems like this should be a rather simple thing to do however I can't seem to do it. The phone has a handsfree/mute button and if you press it once the call goes to handsfree and pressing the button the second time it puts the call in mute however it remains in handsfree. If I pick up the phone...

Is there a way to globally change the paging volume on all the sets? I think you can do it on individual phones by adjusting the volume during an active page but is there another way? Peter

We were running a CP 1.07 on a 201i server when the hard drive failed. We received a replacement drive but lack the 1.07 CDs. I have a few questions regarding how to restore the system. We plan to rip out the existing M1 with CallPilot in the coming year so we aren't interested in upgrading it -...

We have a CallPilot 150/mini that's running software for the Norstar system and would like to convert it to be compatible with a Meridian 1. From what I understand that main difference between the 150 and mini is the software its running. Does anyone know how do I go about updating the software...

We have a IP2004 phone as a reception phone connected to a BCM200 rel 4.0 with external lines being analog. Our receptionist said she has received some complaints lately from outside callers saying they are having trouble hearing her. I have tested it myself and found the volume to be a bit low...

I am in the process of adding a system to OTM however I've run into a snag. When I connect to the system through OTM I get a message "There are no available PTYs defined in the SL1 database". OTM documentation states that I need to "configure a pseudo TTY (PTY) with User = SCH MTC BUG in LD 17."...

We're running a couple of older 25.30 release M1's and I would like to change the subnet mask on one of the interfaces. I've gone through LD 117 and run the CHG MASK command to change the subnet mask. However when I go to LD 137 and run STAT ELNK the subnetmask field remains unchanged. What am I...

I've plugged in a new DLC (NT8D02) into our system (CSC1k 5.5) however the light on the front is red and when I check the status of the card in LD 11 it says "card uneq". How do I go about configuring it? Any guidance would be appreciated. Peter

We have a number of staff that require an option to have a call routed to their cell phones when someone calls their desk phone. There are one of two ways we're considering making this work if possible. First, similar to what CallPilot can do on a BCM/Norstar, is to enable outbound transfer when...

I'm unsure as to what some of these licenses are for so I'm hoping someone can help me out to explain. Telephony Services - 25 lic AST - 50 lic SIP CTI TR87 - 50 lic SIP access ports - 10 lic Thanks in advance. Peter

Last night I installed on two of our systems the BCM.R400.SU.Desktop.012 and BCM.R400.SU.System.017 patches which were released by Nortel on December 15th. After installing these the "Get New Updates..." and the "Add..." buttons under the Software Updates section no longer bring up the pop-up...

We're running release 4.0 and I've tried doing a "Force Firmware Download" on various IP phones however it seems to download the same version of code that the phone already has installed. How do I go about pushing out a newer revision? Your guidance would be appreciated. Peter

We've got a number of 5520 switches in our environment on which I would like to automate the backups of the configuration files on a weekly basis. It doesn't appear that I can do that within the switch so how would you suggest I go about doing this? I would think I can accomplish this using...

Is there a way to monitor external line usage using SNMP? I want to be able to monitor the lines similar to the way one would monitor bandwidth utilization of a network interface. I just can't seem to be able to locate the object ID. Peter

We've got a BCM400 4.0 with the following config. Bus 2 - DSM32+ Bus 3 - DSM32+ Bus 4 - DSM32+ Bus 5 - DSM32+ Bus 6 - DTM Bus 7 - GATM8 DS30 split - 2/6 If possible I want to add more digitial statation ports. Can I replace the GATM8 with a 4/16 or do I have insufficient buses left? Also, how...