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Hi All, Wonder if you guys can help out with an issue we're experiencing... Long story short is we've moved HQ recently and are trying to re-establish a link between our switch and a partners. Used to be DPNSS but they requested a change to DASS due to an issue their end. We've got the circuit...

Hi guys Our Kit: CS1000E, Contact Centre 8 (AACC6) and CallPilot 4.0 Long story short here: We have been bombarded lately with scam callers and ambulance chasers slowly making their way through our DDI ranges. I've got the contact centre setup to scan calls going to our reception team for...

Hi all, Does anyone know if you can add a 3904 set to CC6? Thanks in advance. Rich

Wonder if anyone can shed some light on this for me: I have a CS1000B that every so often only gives one way comms on the digi and analogue sets attached to the system i.e. when on site I can hear the far end but they can't hear me. It's setup like this: Card# Type 4 32Port Media Card 3...

Hi All I've been asked to look at upgrading our CC6 solution to CC7 at some point in the near future. Just wondered if anyone here has gone through the process and could offer any advice / opinions / suggestions etc. Thanks in advance. Richard

Anyone know what the CPU swap command is for PP8600? Many thanks Rich

Can anyone give me a quick run down of adding an attendant console to a CS1000T. Never added one before and the CS won't let me add a M2250. I've got as far as adding in the digi card, wiring up the amphernol cables, kroned out two pairs (blue and orange) etc. The phone is live etc, now I...

Guys Just wanted to run this past you all and get some feed back. We're currently having some trouble with our CS1000T which is leading the MG's to reboot; since they house our PRI cards we're loosing external Comms and hence I have some unhappy staff. I've extracted some bits from the logs...

Hi guys, wonder if you can help me with some an ACD problem. I'm trying to create an ACD queue that will queue a caller for 20 seconds if the ACD queue is busy, then after 20sec send them to the CallPilot to leave a message. Oh and if an agent becomes free during the 20 seconds pipe the caller...

Has anyone got a guide on how to configure a wireless 2210 on a CS1000E? And how to configure the handset itself? We've just got a handset to play with but didn't come with any literature or software. Plus the Nortel site is playing up so can't even download the PDF's. Any help is appreciated...

Quick question guys - I’ve just purchased an updated key code (software key code on a floppy) to increase the amount of ACD agents we can use. Can I used the normal LD 143 route to initialise this new code or does the LD 143 method only apply to small systems? Reason I ask is I can't put my...

We've had one of our CPU's die this week in our Campus Redundant install of the CS1000E. Turns out that the 1Gb flash card / hard disk had failed on the CPU board. We've replaced the CF card, made a bootable software install flash card for the CF2 slot using the Nortel tools and attempted to...

Does anyone know of a way to automate the backup of OTM ? I've been using the backup utility within OTM but remembering to run it everyday is getting to be somewhat of a pain. Could do with scripting it if possible ? Cheers Richard

Does anyone know what the pass/fail limits are for CAT5e network tests in terms of : Attenuation NVP Signal to noise ratio etc Cheers Rich

Guys, We're running a CS1000E at present and keep seeing the following error outputted on the command line, anyone have any ideas ? Can't seem to find much info on this in the Nortel docs : CRMN001 HIGH Call Reg Usage, Pcnt Used= 85, Num Used= 21353, NumCR= 25000 Many thanks, Richard

Does anyone know of a overlay where you can stat/print a i2004/2002 and get an indication of a feature key status i.e. - Is forward active - Is hnt grp deactivate on / off - Is make set busy on / off Many thanks, Richard

Guys, Looks like this question hasn't hit the forums for a while so I'd appreciate your input on this subject.. Before anyone says it, I don't currently have Symposium as an option <sniff>. Sometime in the future when the 'business case' is put forward maybe. As usual it's down to us boys to...

Just wondered if I can pick your brains a second guys... I'm trying to use the 'MyCallPilot' website on the Callpilot server itself (I did build another one just to check it wasn't the server itself failing) but I'm having trouble authenticating onto my mailbox. When I try login I get "Invalid...