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I have a situation at my current employment that has quite frankly infuriated me. Our Director of IT is a great guy, absolute genius when it comes to troubleshooting. However we have grown to have 5 people in the department. The first four (including me) are hard workers keep our head down...

We have traditionally used CDNs in our Symposium. We recently ordered some new toll free lines that are coming in as DNIS. We have DNIS turn on the route, the route is acquired in Symposium and the DNIS is entered into Symposium. I have also temporarily routed the DNIS in the main script...

Is there a way to get CDR data on a CDN?

I am currently employed at a business in which I'm only performing half of my job description. I'm technically supposed to be part PBX guy and part Security guy. I specifically asked when I received the promotion that I would rather stay in my current position if there was a chance that I...

I am new to these things and it's driving me up the wall trying to find this out. I have downloaded the latest IOS which came in as c1200-k9w7-mx.123-8.JA4 Through the web interface the AP will not upload the image. So I search and find c1200-k9w7-tar.123-8.JA4 and it still won't work. I add...

Don't shoot the messenger. I've explained how terribly inadequate the system my company is proposing is, however; I'm not high enough on the food chain to make a difference. Our company wants an automatic dialer to make outbound calls to customers overnight and leave a message on their...

ERR5525 TN: 00003554 N: 00000009 P: 00000000 L: 00000010 DTA: 00000000 00000000 00000000 00000000 DIAG004 Diagnostic - p1=0x20506 - p2=0x7 - p3=0x215a53dd p4=0x0 - p5=0x0 - p6=0x0 DIAG004 Diagnostic - p1=0x20506 - p2=0x7 - p3=0x215a53dd p4=0x0 - p5=0x0 - p6=0x0 DIAG004...

Here is my situation. I’m 25 and I want to own a business so bad it hurts, I'm currently getting my masters and I'm an admin for a rapidly growing company. To everyone else I've got it pretty good, however; I hate the corporate world. I hate the egos, the hubris, and the lack of care. I...

Hey guys, I'm a data guy in a voice world. I need to know if there is a book, website, anything, that gives a ground up explination of all the terminology and approach of the Voice world. Any recommendations would be great.

I like to use OTM System Terminal to make contact with the switch when I need it. Reciently we changed the password, now OTM will not let me in using either the old password or the new one. Is there something I'm missing?

Ok I'm getting these bugs: BUG820 BUG820 + 106B6620 1021432A 10210766 1020F7C2 102E2D56 BUG820 + 102DF63E 102E1440 102E0F8A 102DC918 102DC178 BUG820 + 102DB7E8 105B8EA4 105B853A 105B5900 105B0CA8 BUG820 + 105AC4E4 10F2CD28 10F2C858 10F2C76E 10F26E2E BUG820 + 10F20986 BUG820 BUG820 +...

The background: I am currently an Admin at a medium sized company. I do the infrastructure (cisco routers and switches), the security (ISA Server, PIX, Tipping Point, etc.) and the phone system (Nortel Meridian 1). I am also in school at nights to finish up my masters (information systems)...

I am running CallPilot 201i and under Server Settings > Resources it says Number of Mailboxes 200 Number of Fax Messaging Mailboxes 200 Number of Desktop Messaging Mailboxes 210 Under Users > Mailbox Classes it says: Regular User 79...

I have created my ACD group I just cannot seem to log into it. I have symposium and my agent worked perfectly on another group. I outted my phone and created it again under the new group. I go through the login process on my 3904 and it logs me in fine. I hang up the receiver and it logs me...

After browsing the forums I have found that the Logged in times do not always add up to the other times, ie DN talk time, Skillset time, etc. The problem I'm having is the opposite. Can someone please help me interperate what is going on. This is an outbound call center. DN talk time...

Tapi Server 3.0 Symposium Server 4.0 Option 11c Succession 1000S We have a windows application based on .NET Technologies with only 5 users. We are planning on growing that connect to the tapi server to dial and receive calls. The Server has to be restarted every 2-3 days, Memory is not Over...

I know that our peticular situation is a bit different from the intended purpose of Symposium, but if fills the reporting void. We have a outbound call center (sales) that need to know the number of calls an agent has made. We have done tests that confirm that only the calls that were answered...

Ok we have an outbound sales department that needs to know not only the calls that were completed (someone answered) but also the calls that were not completed (no answer just a ring). Right now our OTM is only putlling the calls answered data. How do we capture all data? And as always with...

Is there a way to view realtime trunk useage on a system. We are starting to have fast busy on alot of outbound calls and want to see our utillization. We have an Option 11C Succession 1000M w/OTM and Symposium. Thanks ahead of time.

Long story short I cannot seem to match up the Symposium call reports to the CDR data I'm getting from my switch. I accidentally started a thread in the Meridian forum about this. Here is the link. http://www.tek-tips.com/viewthread.cfm?qid=1176733&page=1 Please tell me what you think could...