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  • Users: kategiland
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  1. kategiland

    CCR Tree: caller at Home Menu taken to Attendant Extension too quickly

    We have a BCM 400, CallPilot Version 37.01.04.22. Our main line drops into the Auto-Attendant, where a company greeting is played, followed by the Home message/menu. The problem I am running into is that when callers don't make a choice, they are almost immediately taken to the Attendant...
  2. kategiland

    CallPilot Desktop Messaging - switching between voicemail boxes

    We recently got a BCM 400 v3.7 running CallPilot v37 and using the Basic Call Center. We have people who need to switch between checking different voicemail boxes (personal / skill set / operator) using the CallPilot Desktop Message Store installed in tandem with Outlook (Exchange). For a...

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