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How can I tell the version of a Merlin Messaging? Is there a code I can dial? I don't have a PC that can connect to the mail. Thanks

Paging phones----got it Page overhead---easy Page both simultaneously----no problem However, sending a radio call from a Police dispatcher to phones in the IP Office??????. I’m stumped! A police station currently has an NEC system and is changing to an IP Office. They currently have the...

Hi, Does anybody have any ideas what this code means? The system just rebooted for an unknown reason. The system is a 500v2 running 6_0_14. I think it has to do with the release but the customer doesn't want to risk an upgrade unless that is the reason for the restart. Any help or...

Hi, How can I tell if my PRI (DMS 100) is configured for trunk to trunk transfer? I am not a Northern tech so please be patient. Thanks you

So tired of customers telling me that AVAYA says this works. According to the rls notes it does, but I can't find any TB or TT on the knowledgebase that states for sure (with details) that it does. I have reached out to just about everybody but you guys. Simple question, does it or does it...

Sorry to ask this in a blind forum, but I have no system available to test. Does anybody know if you can pickup a parked call of a slot in another system via a system short code using an IP trunk? Park slots are unique and the short code(unpark call) targets the IP trunk connecting the...

Hi, I have a customer that just migrated from a Merlin Majix to an IP 500V2. The old Majix system would let them enter "any" account code for a outside call, and that code would be captured via SMDR for billing purposes, to the existing call accounting system. The IP Office will not accept...

Hi, I have a customer that just removed a Nortel system and installed a Cisco CM. I don't know the release or anything about cisco systems. The paging(Bogen equipment)worked very well with the Nortel (cs 1000M) via an analog station port. An ATA was installed with the cisco but regardless...

How do I transfer an incoming call to my extension to an ACD number that goes to an announcement service ID in Meridian Mail? When I try, I hear the announcement but can't complete the transfer. Any ideas?

Hi, I have searched this site for previous posts of this nature and found nothing. I have an IP 500 running 5_0_8 with the dreaded embedded voicemail. People are telling me that when the leave or receive voicemails, the voicemail message stops after between 33 and 39 seconds. This applies...

Has anyone had to deal with 911 alarming indication? If somebody dials 911, I need to record who dialed it and when and alert certain stations that a 911 call has occurred. The Definity product line calls it "crisis alert" but need help with the IPO. I have a twinning solution that works but...

Hi, I have three systems in an SCN and centralized VM. The two remote sites have 2 copper lines as the first choice in the ARS to dial out and I want an overflow to the IP trunk and use the PRI in the main site. I thought it was going to work but I get a “waiting for Line” if the copper...

Does anybody know where I can get the VPN Firmware for an Avaya 5610 set? I can find 4610 on sso but nothing on the 5610.

Hi, I walked into a downed system today. The customer has an IP 500 running a release of 4.0 (61104). Is this a special build? I am bringing out a replacement box until an RMA can deliver a new box to them and then we can upgrade them to the latest release (amazing what some BP's do to...

How do I block access to a user in the dial by name directory? A CEO doesn't want to be dialed from the outside world via the directory.

I have an IP 500 unit that was upgraded from 4.2.9 to 4.2.14. Before the upgrade, I was able to receive stutter dial tone on a private line indicating that a voicemail was left in that line's mailbox from the local dial tone provider. Since the upgrade, I don't get the stutter dial tone any...

I have chopped up an SCN into 3 smaller SCN's with central voicemail within each SCN. All is going well accept one site has about a 4 to 6 second delay before they hear "welcome to IP Office" when they press the message button on their 5410/5420 sets. Only one site has the issue. I have...

How does the time stamp work on a message left in a mailbox but the VM system is in a different timezone? Do I set the time offset option in manager?

I have a customer running it's CCC on a 2003 server running SP1. Can I install service pack 2 on the server? or does anybody know if that will cause an issue.

I have a 412 running 4.1.15 The customer gets the following error when trying to send (merge, when free,.etc..)the bottom task bar says 10%sent then an error of "failed to save data. (error code -2)".the issue has been escalated to Avaya after trying everything that everyone else has thought...