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I have three PRI's going into a BCM 400 and I recently had one turned off. I want to remove that PRI from the machine but the PRI's are not labeled. Is there any way to determine which PRI is which? I looked at BCM monitor and I can see the bank of lines that are no longer active. Lines 91...

I'm trying to allocate the proper resources on a BCM 400 for greetings and IVR prompts. Currently the machine has 12 voice ports active and the system is not playing the greetings and IVR options fast enough. The system is also maxing out all available channels, 69, at peak times of the day as...

Could anyone give me some suggestions on the following issue that has been reoccuring for a few weeks now. BCM 400 system with approximately 20 to 40 agents logged in at a time. Receiving approximately 20 to 60 active calls at any given time. 10 voice ports are open 15 skills are actived. 12...

Interested in learning some specs on BCM 1000. I have previous experience with the BCM 400 but nothing on the 1000. The interest has stemmed from a potential client needing a new system but the requirement on agents is greater than the 400 will handle. Need to know the following info: How...

I currently have all of the agents set up to be multi-skilled across a series of skills. Some of those skills are setup as IVR's where as other skills are meant for agent call handling. We received word from our client that some agents have found a way to change this multi-skill setting and...

Our client, who is currently using two BCM 400's, has asked us to set up a recording that could be played if the office is forced to close down due to inclement weather. I can get the recording made but my only question is the following. We currently have 15 skills that are accepting calls on...

We have a potential client who needs a new phone system and we believe the BCM 50 will work for their call volume and agent needs. We have experience with the BCM 400 for another client and would like to know if the BCM 50 uses similar software that will allow us to set up the required call...

We currently have a BCM 400 installed in a clients office and the client has requested the following. We would like the DNIS # or name preferably associated with the DNIS to be displayed on the phone as the agent takes a call. I don't think this is possible but here are the details: The BCM...

We recently installed a webcam on the PC for our BCM 400 to assist in remote troubleshooting as well as the addition of some security for the system. Recently we have been plauged by an issue relating to the realtime reporting link not functioning. We are unable to bring up the login screen...

We currently have two BCM's installed for one of our clients. These two BCM's are currently handling a 60/40 split of volume. However we are having issues with absentism affecting service levels on the 2nd BCM. Since it is a smaller group of agents it is impacted greater than the first BCM...

We have a BCM 400 setup in a clien'ts call center and we got a report today of an agent receiving multiple calls on his phone. BCM is setup as a call center and this is the first incident of an agent receiving multiple calls at once on a phone. I assume the 2nd call is coming in on a second...

Currently we have multiple programs (clients) all terminating into a single skill. Is there any way to have the program name displayed on the agent's phone in this scenario. I know if we have each program (client) set up on their own skill that would work but doing so is not practical in...

We have two recent cases documented where the BCM drops all active calls on the system. Once all the calls are dropped it starts to receive calls again like nothing happened. Any idea what is causing this? I have activated some new skills this week but they are not receiving calls as of yet.

We have recently installed two BCM 400 systems for a client. On the first BCM the agents will sometimes get 'Call Pilot is Busy' when attempting to log into the phone. Generally this occurs when the system is being hit with a sizeable number of calls but most recently we are getting this error...