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Hi all, We're on AAM (CM/SM) 6. When a call redirects to voice mail, the caller hears a beep after the third ring in our environment. It takes a full five seconds after that beep for the user's greeting to be played, whether it's the system greeting or a personal greeting. (I know during part...

Using Equinox on either iPhone or Android, any call with a "+" plus sign in front of it fails, such as when a phone contact is selected that is in E.164 format. It looks like 011 is added in the plus's place, like it wants to be an international call. In Equinox, the advanced setting "Apply...

CM/SM 6.3 – When building a new SIP user in System Manager, in a situation where the H.323 endpoint already exists in CM, I’m having a problem. I can’t make the Voice Mail number stay in the CM Endpoint Profile section of Communication Profile when editing or adding a SIP user. I type in our...

So I got a couple B189 H.323 conference/speakerphones, alias’d as 9620’s, and they work and sound great. My question is this: although they are registering to my utility server and call server via DHCP, I can’t see that they are grabbing the 46xxsettings file. They do their B189Hupgrade.txt, but...

Looking for suggestions for Polycom conference phones for our new Avaya CM/SM environment. In the past we’ve used analog Polycom SoundStations, which we loved. But I don’t have an analog card yet on my Avaya gateway. Easy enough to get an analog card and then buy analog Polycom SoundStations...

CM 6.3. The Avaya one-X Deskphone USB Companion Tool works great for Outlook contacts on my H.323 9641GS's, but not for my 9611G's. I plug the configured USB into the 9611G and I get an alert that says: "USB Device Detected - Your USB device is not supported and power limit is exceeded. Please...

Hi all, Below is a test CDN and ACD in my CS1K. If I have to live without my AACC/Symposium for a while - which is rare - I'm finding that we queue to ring-no-answer if all agents are on calls. What am I missing in the CDN and/or ACD that would allow the callers to at least hear music? Music...

Hi all, Below is a test CDN and ACD in my CS1K. If I have to live without my AACC/Symposium for a while - which is rare - I'm finding that we queue to ring-no-answer if all agents are on calls. What am I missing in the CDN and/or ACD that would allow the callers to at least hear music? Music...

This has happened on a couple different occasions now. CPND database corruption? I change the CPND name on one DN and it changes it automatically on another DN. No relationship between the two phones EXCEPT: They were both worked on recently (maybe the last two built/renamed), and they both use...

Hi folks, I have a headscratcher here. The agent below, John Miller, has a call presentation class of 90 seconds. He finishes the call below at 13:18:45. He should be ready for his next call at 13:20:15, correct? Call ID: 11,401 Call Arrived: 1/ 3/2017 13:01:38 13:01:38 Local Call Arrived...

I've never had this complaint before, but I have a user who doesn't like that he can't hear his own voice in the earpiece of the handset while he's talking. I wouldn't have noticed this in a million years, but he's correct as to the operation. We're transitioning from Nortel CS1K (39XX) phones...

We’re just starting to roll out a handful of Avaya phones in our Nortel environment, Aura 6.3. On a 9641 GS, there are only a couple users who have self-programmed autodial keys by way of the Abr Program button for the number, and the Personalize Labels setting for the label name. I’m just...

Hi all, new to CM, lots of questions. (6.3, 9641/9611 phone). Here's one: I have a phone that is all bridged appearances. Works great! However, I'd like to force the phone user to CHOOSE which line he gets dial tone on when he picks up the handset to make an outbound call. My only choices...

My problem: Avaya CM 6.3 CID data will not show up on several models of Verizon mobile phones. CM is reliably sending the digits. Avaya product notice PSN020177u says this: Name of problem: The CID displays as “Unknown” on some calls over trunks for a specific Service Provider. Resolution...

Suppose a call center supervisor wants the ability to log an agent off without hunting for the agent’s desk. These are standard, desk-based agents with 3905 phonesets, no AAAD clients. If I’m doing this, as the AACC and CS1K admin, I would probably just DISU the ACD set and then ENLU it...

I have a CM 6.3 which uses a Nortel CS1K 7.6 for PSTN resources (migrating blue to red). When dialing some mobile phones from the Avaya 96X1’s, the CLID sends just fine. When dialing other mobile phones the CLID does not send, and the recipent gets a “Restricted” or “Unknown” call trying to...

AACC 6.4, CS1K 7.6 We are mainly a daytime hours shop, with no specific closed hour. When the last agent logs out for the night, skillset scripting sends calls to a "closed_num" script variable, typically a local NXX number. We let the call center supervisors change the attributes (phone...

Hi all, Coming from the Nortel world, I’m looking for two features that the 96X1 phones don’t seem to offer. [ol 1] User control of display timeout – or if not controllable by users, where in the settings file can I change it system-wide? Live dial pad – user doesn’t need to get dial tone to...

Hi all, new to AAM. I feel like this should be an easy one, but I can't seem to find it. How do I check a user's current mailbox usage and/or message count? I see where I can run reports on how many mailboxes are over a 50%+ threshold, but that's not what I'm after. Seems like this info...

Hi all, I finally got the keys to my CM pilot system. She purrs pretty good, but I have some questions. In the name of keeping it simple, here’s one: If I make a change in ASA and save translations, is it true that I won’t see the change in System Manager until after some kind of midnight...