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Hi, Unity 8, users press messages button on their phone and can retrieve messages without entering a PIN, how do I force them to input their pin to get their messages? Thanks

Does anyone know how the \+ characters work in the CUCM 8.0(2) dial plan, I've seen it applied in a route pattern but not sure what it means. Think its related to international dialling? thanks

We upgraded from CCM4.1(3) to CUCM 7.1.3 last year, fastdials are still available on end user phones by selecting the softkey, but when they login to ccmuser page to amend them they are not viewable. I think this may be related to changes in the directory/database config between CCM versions...

Does anyone know how I can get a phone image file (7961) from a appliance CUCM version 7? I'm guessing there must be a CLI command? Thanks

All, Have an issue with CCM4.1, user normally works on site A, when she goes to site B and logs in with ext mobility, phone login works fine, can make and receive calls but no audio. Inbound calls will come into site A as she keeps the name DDI number - I'm assuming a gateway/codec issue with...

Hi, I'm using CUCM6.1, trying to run a simple CDR report against one extension, but I want to see the call time in the report, any ideas how to acheive this? I tried to run a CDR report by user /extension, but this just shows the CDR record list and you have to click on the view link (right...

Hi, Is it possible to setup a Cisco Unity Express mailbox so that it just plays a message, and does not allow a caller to leave a message?

Hi, I am trying to setup a number on my Call Manager which just answers callers with a voicemail message (no ability to leave a message), no phone will be associated with this number, no outbound dialling required. Any ideas how to implement this? Thanks

I have passed CCNA a couple of years ago and am studying for CCVP certification (have passed CVOICE but none of the other exams yet taken. I noticed on Cisco.com that from June 2009 one of the prerequisites for CCVP will be CCNA Voice, does this mean I will need to pass CCNA Voice or will be...

Hi All, I want to setup a translation on CCM4.1 so that all calls from pstn to ext 12345 get sent to 54321, any ideas how to do this, voice gateway is mgcp. I'm sure its simple, but struggling to figure it out.... Thanks

Can anyone advise how I can install an updated dial plan to Call Manager (4.1) so I can use 9.@ route patterns for different countries. Thanks

Hi All, Can anyone advise what steps are involved to change a CCM subscriber to a publisher? Thanks

Does anyone have any idea how I can prepend 9 to all fast dials? Customer has migrated from CCM4.x to CCM6.1 and the fastdials don't work any more as the 9 is not being added (in version 4 fast dials was a IP phone service and the Predial field added the 9) Many thanks

Hi All, Is there any way to stop the messages button from playing the Unity greeting when pressed? Ideally I would like to disable it for a few selected phones. Thanks

I would like to try using auto registration on my CCM cluster on one site only, is there a way I can disable it for other sites? If not, is there any way I can setup different number range for each site? Thanks

I would like to configure my Call Manager Express so that all outbound calls show the office main number rather than the user DDI, can anyone advise how to acheive this? Thanks Steve

Hi, Is there any way to customise the user options displayed on the CCMUser page? I want to disable to option to add or delete phone services. Regards Steve

Hi All, Can anyone advise where the timestamp on CDR records comes from, I have correct time on CCM Publisher Windows server but timestamp on CDR reports is 1 hour behind, and for Holland 2 hours behind (Holland is in a date time group of GMT+1 hour) Is there a Enterprise setting somewhere...

I need to run a customised Unity Express AA script which plays one prompt to callers on week one, and another on week two, then back to week one, etc, has anyone created anything like this? I think I will need the customer to interact with the script to choose which "week" to play but not sure...

Hi All, Does anyone know if there is any call reporting available on a CME installation? Looking for reports on call activity (dialled numbers, call duration, etc...) for phones attached to a CME Thanks Steve