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Rather than dial '0' to get our switchboard, several of our users are instead dialling the DID, and this in turn is costing the business money. Is there anyway I can setup the system to redirect a user to extension '0' if they try to call the DID?

Hi guys, We no longer have access to music on hold on our option 11c - had to remove the card to allow for extra lines to be put in. Is there any alternative to music on hold, such as a beep or any other audible notification? Currently, callers think they are being disconnected when on hold...

Our system is a Meridian 11c, rls 25. At the minute we dont have any music on hold facility, so when callers are placed on hold all they here is silence. Is there anyway I can setup some sort of audible notification for callers so they know they are on hold? I am aware that similar systems...

I have changed the IDC table to send traffic from our main number to a menu in CallPilot. However, when you dial the number, calls are still going through to the switchboard instead of the menu. Is there somewhere else I need to change the destination of the main number for this to work?

I need to setup our phones so that when the agent hangs up, their phone automatically goes into a state of not ready. Does anyone know how this is done? I have searched the forums and seen that it could possibly be HOML in LD23, but when I check this I cannot see the HOML option. Here is a...

I have setup an ACD queue to pass calls to agents, and this has worked no problem. However, our management has told us that they would like to have a "Thank you for continuing to hold" message while callers wait, yet they are not prepared to fork out for an announcement card. Is it in any way...

I have setup an ACD on our Meridian 11c with three M3905 phones logged into it. I would like it so the phones do not ring, but instead present the operator with a tone in their headset, and then they are straight into the call. Can this be done with these phones?

Currently when we have an external call come in on our Option 11c, rather than display the callers number, it just displays the trunk number. How can I change this so we can see the callers number? Also, we currently stop our own number from going out and this is the way we need it to stay.

Is it possible to setup music on hold for an Option 11c? Currently when people are put on hold all they hear is silence. I have been going through the system data, and I do have a package installed called Music (44). Does this mean that we have the capabilities to set this up, and if so how?

I am trying to open an Overlay Passthru System Terminal window to do some changes. Every time it opens I get an error message saying Connection To Host Lost. I have checked all the physical connections and they are fine. Does anyone know why this is happening and what I can do to stop it so I...

Hello everybody, first time poster here! Also, Im still getting to grips with Meridian so any help offered would be great. We are currently using an Option 11c. All of our DDI's go to the corresponding DN e.g. ***634 goes to extension 634. However, one of our DDI's ***655 is actually going to...