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We monitor several systems and get emails for alarms. But I cannot figure out how to filter out time server alerts. Which I get dozens a day between the systems we monitor. Am I missing something obvious? Thanks

R11.0.4 IP500V2 Essential Edition. This is a service company and after hours there number forwards to an answering service. Normal calls go to a hunt group and I have a time profile set up to send the calls to a user that forwards and all this works perfectly. But occasionally if they leave...

I am quoting a new IPO with SIP trunks. They are a medical facility and don't want the IPO on their network, so I need my own firewall between the IPO and Comcast modem. I am pretty network savvy and don't suspect setting it up would be that difficult. But pricing is the bigger issue, would...

I have a customer who's IT company has gone radio silent for months and there SCN isn't working. Not to mention, their IT guy was supposed to get a VPN firewall setup for their remote phones. So it's been sitting on the public network waiting for him to fix this, and now he's gone. I know it's...

Is there a way to have the first 3 calls ring a collective call waiting group with one user in it, but then calls 4+ would go into a queue?

I have set these up onsite and then deployed remotely, but my question is this. It is not an option to go to this site to upload the vpn files. I do have a system in my lab, but it's at 11.0 and the system I need the remote phone for is running 9.1. Will there be any issues loading the VPN files...

Can someone explain the following services, and is it safe to disable? Enh Tcpa Service Directory Services IP Dect - anything beyond cordless phones? Can i disable if not using dect phones? MCM Admin Any other recommendations for security settings or in the config settings, trying to keep...

Any reason on the IPO side that an SCN connection will every 5-15 minutes drop and then come back up 5-15 minutes later. I've deleted the lines, rebooted, rebuilt them and rebooted again and the problem persists. The IT guy has rebooted the routers at each location. The curiosity of this is that...

IP500V2 9.0.12, This phone has been working until the IT company swapped out the firewall and forgot to transfer the VPN settings. Now they don't know what they are. Trying to just get it working as a remote extension. IT says they port forwarded the public IP address and opened the appropriate...

I have a customer (V2 R11.0.4) and we're trying to add 4 remote 9608 phones. Ideally I would like them to be VPN, but I don't mind them not. Having troubles with the IT guy getting the firewall setup. I am not a firewall guy, so I was hoping you guys could give me some guidance I could pass on...

Upgraded a customers IPO to 11.0.4(SP3) from 9.1 and all the digital phones upgraded just fine. But they have 3 remote locations with VPN connections and 9608's that just say connecting (according to the customer). I had them unplug the phones. I've rebooted the IPO, but still no luck. Any...

Does Avaya support twinning a collective group? I've been told by my tech support guy who isn't always right that they don't. But I can get it to work...sometimes. I have one customer (v9.1) that all calls twin to all hunt group members every time. I have another customer (v10.0)that it twins...

R11.0.4, centralized voicemail. We are adding many remote 9608 phones due to COVID19, I have a particular user that is working remotely the can see all her hunt group mailboxes, but they don't show the message count next to them. She can click on the mailbox to open it, but you can't click on...

Customer has 3 sites, all running 11.0.4. All calls are routed through dual SIP PRI's at the main location. They are trying to make conference calls via a 3rd party conferencing center. The remote locations are saying that DTMF is not working. Main site is not having the same problems. When I...

IPO V2 R10.1 Customer has SIP trunks through Coredial. They're trying to work remotely and twin their phones. But they get no audio. Normal calls are fine, as our forwarded phones. But there's no mobile call control or time profile available. I've contacted the carrier and they said everything...

9.0.3 embedded in ip office mode. I have verified that the name is spelled correctly in manager and the user has recorded a name. I have tried by both first and last name but the dial by name does not work. Any ideas?

IP500 V2 R11.04. I have enabled outcalling in the Voicemail Tab under System. We are running Intuity Mode. I have gone into 3 different mailboxes, pressed 6 and entered the phone number with a 9 in the front and verified that I turned it on in the mailbox. We are using SIP trunks so I verified...

IP500 V2 R6.0.18 (1-DS8, 3-Phone8, 1-PRI, 1-ATM4), 1-DS30 V2, 1-DS16 V2, 5-Phone 30 V2. 5-10 times a day the phones will go completely blank and drop any calls. The phones then come back on about 30s later fully operational, and for some reason the receptionist phone returns to night mode...

I have a 5 site SCN running R11.04 with VMPro Site A has 2 PRI's and has the Preferred Edition and 18 voicemail ports and 24 voice networking licenses Site B has 24 voice networking licenses Site C-E all have 8 voice networking licenses and no issues, they're small I got an alarm today from...

New customer with 5 sites and the call center members are having a hard time remembering to hit their hunt group button when they go to lunch or leave for the day and it's messing the queue up. Is there a way to disable a hunt group for a user or log them out if they don't answer a call from a...