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  • Users: TBS416
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  1. TBS416

    Toshiba Strata CIX 670 B--U AR5.20 MT055.00 ACD ANNOUNCEMENT HELP & DP 5000 Desk Phone Volume He

    Hi- In the subject I provided info about our system. It has been in service for many years now. I need assistance on two items please. 1.) When our customers Press Option 1 or direct dial Ext. 450 to reach our customer service dispatch center, they go directly into a queue and they hear...
  2. TBS416

    Hunt Group & CallPilot 150 Basic Call Center DN Help

    Hi, We having been using the Hunt Group feature in our dispatch center for several years now. I have always wanted to move them to the Basic Call Center on our CallPilot 150. I setup a dummy DN 501 to do a test run on everything. Got it like I wanted it to run. Now I want to implement it. The...
  3. TBS416

    CCR Tree Exiting The System occurance

    CallPilot 150 System Version: 31.10.14.22 On "Custom Call Routing" we go to CCR TREE, we have this: ----------------------------------------------------------- Key Type Description Command Home Menu Change Add: Menu Transfer Mailbox Information Park&Page 1 Transfer...
  4. TBS416

    CAP Help after upgrade from MICS 6.0 to MICS 7.0

    After upgrading our system from MICS 6.0 to MICS 7.0, I noticed that our CAP (Ext.100) is not working the way it used to. We have Norstar Voice Mail 4.0 on the system as the Auto-Attendant. On the CAP (M7324 with 2 CAP unit) attached this is what it no longer does: Buttons B01 thru B12 were...
  5. TBS416

    Norstar Voice Mail 4.0 System Manager Password Loosing Password

    On Norstar Voice Mail v4.0 FEATURE 983 keeps loosing the default password "1020000" from the system and I have to keep using FEATURE 985 -9 then: 73738767793 to Reset it back to "1020000" I read somewhere if a user did Feature 981, then 1020000 it would reset it. But everyone that would...

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