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Patching a Server Edition from 9.1.6 to 9.1.11 and after I transfer the ISO and select upgrade, I get the following message. "You are attempting to downgrade the system. Downgrade is not supported and could corrupt the operating system. Do you want to continue?" I'm not local to this system...

Client has redundant internet connections at main office. He would like his remote phones to be able to "re-register" to the backup IP address in the event the primary fails. I currently have the phone working as a remote NAT phone to the primary IP Address. I do not know if the the IP Office...

We have a system on the East Coast as well as in Texas, when the Texas site falls into ESS mode, it's not taking into affect the time difference and they cannot receive calls until 9am, instead of 8 am. The details might be off a little on this as I am getting it second hand, but how would I...

So I've had two recent customers who are used to having the ability to have a night menu(or answering service) come on at certain time, as well as being able to have a button to override this timer and send it to night early. I have accomplished this, but with a caveat. I have their main #...

I have a customer who is wanting to launch a specific webpage on the users PC when they get a call in. They said they will take care of the application portion of it, but they want to know how they get that information. I'm guessing it's some sort of TAPI integration. I believe they want to...

Maybe I am overlooking something simple, but I installed an IP500v2 last week along with 2 Avaya switches that are in a stack. Phones were working fine last week up until this past weekend when they plugged in their data equipment. Over the weekend, the phones started rebooting themselves...

I am running an S8300 on CM 6.2 with 9611/9608 phones. I have a scenario where calls come into the operator and then get transferred to the CEO.. The CEO's assistant has bridged appearance for the CEO on her screen. When the assistant tries to pickup a call ringing on the bridged appearance...

We are running an 8300 6.0.1.510 SP7, with phone firmware 6.2 with the latest service pack. When we turn FBONCASCREEN to 1, we get all call appearances with the additional feature buttons on the first screen, then duplicated feature buttons on the 2nd screen. We have tried downgrading the...

Pretty dumb question, but to use the One-X Attendant, do you need to have a 302 Console? Can the receptionist use a 9608?

We are trying to give the user the ability to see the Caller ID of someone who is parked on a common shared extension. If I use the inspect button, it just beeps at me and doesn't do anything. Is this possible?

We have an S8300 running on 6.0 and it was an upgrade from a Definity v12. For PMS, they are using VisualOne by Agilysys, and it's communicating to the PBX through a Comtrol box. The 8300 goes IP to Comtrol, and then serial to the PMS machine. It was all serial before the upgrade. We are...

I am front ending an Avaya Communication Manager with a Nortel SL100. We are tied together via bonded PRIs using NI1 protocol. We can call station to station just fine in either direction, but when we make an outbound call from the Avaya side, we get a wave off tone saying and our trace says...

I am front ending an Avaya Communication Manager with a Nortel SL100. We are tied together via bonded PRIs using NI1 protocol. We can call station to station just fine in either direction, but when we make an outbound call from the Avaya side, we get a wave off tone saying and our trace says...

New to cisco here.. I have 2 offices connected via an existing MPLS network. There are 2800 Series Routers at both sites, and 3650 Switches at both sites. The Avaya PBX was connected via P2P T1's but are now being moved onto the MPLS network. The Avaya Gateways are on the same network as the...

Okay.. I think I've RTFM so many times, and these forums so many times I'm starting to lose it. I'm trying to setup UMS with Exchange hosting the mailbox for voicemail synchronization. I have the proper licensing, I have setup the user per the docs with the message forwarded, UMS Web Services...

Got a couple questions regarding FaxFinder. We have an office with about 50 users with a DID that is used for personal calls as well as Faxes. Currently all the DIDs are pointed to a VMPro module that goes to a menu to detect for fax. If its not, it times out and transfers to the user, and if...

Tried to order the upgrade license for version 6-10, and it is no longer available.. What gives.

412 Running 6.0 and CCR.. This is the 2nd time this has happened, I logged into the Wallboard user, and noticed that I had no available groups to display. Since this happened before, I remembered that CCR Agent Group was unchecked. I have had to do this a few times, go back in and check the...

So I was perusing the Security Accounts in Manager, and I noticed that my IPOCCR account was locked and disabled, yet I haven't see any indication of CCR not functioning. It has been locked since March 31st. I re-enabled the account and set the expiring to None, but does anyone know what this...

I don't know if anyone else has seen this, but I have a 2 SIP Trunks at two different offices. Both running on 6.0.8 They just called to inform me that they were seeing a registration request come through every half second. They said I needed to change my expiry time to 2 minutes so they...