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Hello, One of my clients is asking if it would be possible for someone in the field that is currently speaking on his cell phone, on a call that was transfered to him through th IP Office (unconditional xfer to the cell phone, trunk to trunk call) to make a warm transfer of that call back...

Quote from intrigrant: "In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state. When reporting in CCM you will see the busy N/A reasons. It is not supported on IP Office (yet?)." Is this still true ? I want to implement this feature on an...

Does anyone know where (or if it can be done) to set the outgoing Caller ID _name_ on a PRI? The service provider says they will, by default, allow our system to specify the name to be displayed for outgoing callerID. Thanks in advance for any input!

Hi, On PC Wallboard there is a limit of 20 panes possible (A pane being one square containing information : Lost calls, Calls in Q, etc). Do you know why it's limited to 20 and how to override it? If impossible do you know how to run multiple PC wallboards on the same PC? TIA for your help :)

I currently administer a IP Office 403 for a call center of approx 60 agents. We receive approx 20-25k call a month and our phone system is becoming really important. While we certainly consider going to another bigger stronger platform, we still need to work with this system until the time has...