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Hi- Hopefully explaining this properly - we need help this weekend(next few days) - started a move of our office to a new building. We have our Avaya Definity up and running but the new PRI is damaged and under water. We already have our Telco routing our “incoming” - 800/Local numbers for...

Hi- We have are using CMS Supervisor R16(16.0 KA 27) - the application hands or shows "not responding" at intermittent times during day. The compatibility mode is set to WinXP SP3. We have another user that is a power user(many windows - 4/5 with reporting & realtime queues)with a 32=bit...

Hi- S8300-G700's w/ Software G3 Version: V13/3.1. We have Customer Service - users/stations that are part of 3 queues in CMS. In our current config - we cannot answer calls from other queues when logged into another queue. Is it possible for a station to put a call on hold in queue #1 "while"...

Hi- We are trying to rebuild a new softconsole machine. We are installing the software on a newer machines - forced to move from WinXP to Win7. We think we have the software working up to logging into the switch, Pos-busy and Set to Normal - with Directory /Ext's, etc. However - there is an...

Hi- I've searched the forum and can't find any post related to adding a "new" route-pattern? Anyone help us? Thx. -P

Hi- We just setup an announcement in the system - added to the Vector Programming for our Individual Queue(HG=hunt group) - example: NOTE: This is a 1 to 1 setup - meaning "one" HG to "one" person/extension/station...we get to this point via the auto-attendant options and pressing a unique...

Hi- Our G700 Media Gateway - Avaya Communication Manager Release 3.1 - part of an S8300 system connects to our Intuity Audix - Voicemail server. We are experiencing disconnection issues with our users - intermittent - the Avaya Message Manager client/software on their workstations when...

Hi- We have a major problem - our phones are not working in our remote office. Thinking we have a failing board... 1. A "list config all" of a board that used to look like this(With BAD/non-working ports marked - possible failing card): Board...

Hi- We are trying to trace some incoming calls(numbers) that are dead air - receptionist says they are 800 or similar numbers. However - the receptionist cannot see them fast enough - not sure if they are answering too fast? The story is that the number flashes on the softconsole and...

Hi- We are not sure when we started having issue with our Music on hold but it appears to be choppy for outside callers. We've tried adjusting radio station/frequency and volume, etc. We don't experience the choppiness when using our internal phones or putting each other on hold when listening...

Hi- We have had intermittent issues when moving to a new PRI(LEC) with cell phone calls. Some cell phones require 7 digits or are local and some require 11. The ars for "1319" was working fine for all "319 area code" outgoing calls - a few days ago. We have not changed our config or rebooted...

Hi- We have a number of fax lines setup in our system on a 717AP card now. They were ported from a POTS lines(dedicated). A phone vendor helped us setup a "inc-call-handling-trmt trunk-group" entries and we've left the config alone. Now, all of sudden - a few of our Fax lines are being...

Hi- We have a G350 in one of remote locations that connects to our 8300(G3 Version: V13). Today - we've had to swap or change ports on about 5 phones all at once they went bad. We switched to open ports and they appear to be working fine now -but, we have only a few ports left! Really don't...

Hi- Bear with me - still a newbie to Avaya systems. Is there a way to "insert" a user's Voicemail Greeting "NAME"(Joe Shmoe or record individual .vox?) into an Announcement? How could we mention the user's name(greeting or seperate recording of just their name) when leaving a hunt-group and...

Hi- Still a newbie to Avaya administration. Our new ISP asked us if our PBX was loop or jump start? I'm not sure they have the definitions correct. Can anyone elaborate? Thx much for any help. -SP

Hi- New to these forums... We have a 350 in an remote office connected via an MPLS/WAN router to our G700 here. The G350 was disconnected - had a bad Cisco Switch and swapped out. Could not access G350 or do not know the network on the console connection to properly shutdown - had to pull...

Hi- We have a PIX 506e - we want to setup syslogging for "only" http" traffic. Syslogging is working - but we log only "http/s" traffic. Here are our current rules/ACL's: access-list INTERNET_TO_INSIDE permit tcp any host x.x.x.x eq www log 3 access-list INTERNET_TO_INSIDE permit tcp any...

Hi, We had issues with an MM716 board in our S8300 and ordered a replacement. Any tips on the install? Switches to be set? We've never replaced an MM716 - do we check "list conf all" to verify the card is working? Thx, -P

Hi- Still quite the newbie with Avaya phone systems. We just had an outage with our ISP(outside phone/VOIP line - T1) - affected our Main Avaya phone switch -= S8300. Out procedure below: A.) Launch Maint Web Int B.) Shutdown Server - Immediate - restart after checked. C.) Cont Ping...then...

Hi- Newbie to this forum and Avaya phone systems - please bear with me - hope I am in the right forum. We need to know how to clear or change the password for the Avaya - soft console program/software. Not the config manager - but the console software itself. Is the username/password or...