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Hi, Does anyone knows how to trace a call for example, if we wanted to know the call processes and destination ? internal phone to internal phone internal phone to external phone external phone to internal phone ? recently,have a challenge to know why the wireless phone and c cups softphones...

Hi, Have anybody encountered ip phone unable to communicate with analog phone and vice versa? Meaning ip phone when calling the analog phone, the analog phone no ringing tone and unable to reach also vice versa. Thanks

Hi, Is there anyway of connect a branch office maybe lets said 10 ip phones via the WAN without having another gateway(Media Server/G700) on the remote site ? If so, what are the things need for consideration ? Thanks

Hi, Would like to know for Q-sig requirement between a 8300/G700 and a CISCO router/switch integration for oversea calls reduction. Is it a must for user to purchase a CMEE software (Communication Manager Enterprise Edition) for the complete Q-sig features? Or just a normal ordinary...

Hi, Does anyone know where to search from the support website about how to upgrade (adding) voice mail licences for IA770? Just wanted to know beside purchasing the voice mail licences and get hold of the licences .zip file from RFA what are the sequence steps to load into the machine and...

Hi, Does anyone know or any R&D personnel able to enlighten me is there any way to convert the QE ip phones 4610 and 4621 to the usual PABX/Media Server ip phones? Just wonder whether anybody, location using the QE phones ? I am researching any location, countries which are popular in this...

Hi, Does anyone knows how QE phone can able to set to default factory setting ? Thanks

Would like to have soft copy upgrading steps from cm 3.0 to 3.1.2 Have difficulties to find it from support avaya website Anyone can help?

Would like to know the following: 1) How to turn an unused port 'u' to a 'p' port and vice versa? 2) If all the infrastructure wiring has done, after insert the cable of the phone to the desk port, will the phone have any electrical power? If there is no electrical power, how to enable the...

Hi, As we have know version 1.3 above have the luxury to relabel the buttons found on the phone. Just wanted to know how to restrict each particular button feature from changing. For example : 'call forward' will be 'call forward' no changes are allowd by relabelling function I have read...

Just wanted to know how to enable the backup facilities that found in the ip 4621sw phone? At the moment, is in disable mode and I cannot changed it by toggling on the side button. Does anybody know ?

Hi, Does anyone knows what is the Avaya document said that we cannot conference a VDN? My manager wants to know that so as to relate it to the call centre manager

Hi, Anybody have encountered using ip phone to call a hotline, when the hotline prompt for option to be select, the ip phone user choose option one by pressing one, it cannot be selected. As for the digtial phones like 6416D+, it able to choose. Really need help, thanks

Hi Does anyone knows what does it means by xoip: fax:PT modem:PT tty:US uid:0x87dd cid:0x3212 ? Thanks

Hi, Anyone knows where to get good information on EC 500 document and the Nokia Symbian OS ? Thanks

Hi, Recently, I tried to access http://jaymzworld.yafd.net/pages/linux/pdf/cn88014 but I'm not able to access the web address. Does anyone know whether have it moved. I'm finding information on configuring IP trunking.

Hi, Any differences between the TN2464BP card and the TN2464CP card? Thanks

Hi I have tested when the remote ip softphone extension 1234 have logoff, the physical hard ip phone 1234 in office has shown # register to used, as for the 4610 model it show extension moved. Is there any Avaya document stated that the physical hard ip phone needed to press #, re- registered...

Just wandering any where to repair the 4630 ip phones.. some of the ip phones, I've re-installed the latest firmwares to them... but they are in the discovering mode... Anyway to solve it? Is there a way to clear off the memory of the ip phone as if it is a brand new one ? If I can solved...

Hi, The scenario is as below: When we do a test by installing a 4630 ip phone at the main site, we are experiencing able to hear the distant end but the distant end unable to hear the voice transmission from the ip phone itself. We have changed the medpro and c-lan cards by having higher...