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I just had an agent tell me that they were on a call when they received a RONA. After checking CDR I can see that the were right, the ACD call came in 32 seconds after the personal call. They were on a 4621 VPN phone working from home, CMS V13 CM 5.2. How could this happen? ACD calls should not...

Hi, I think our call center(s) do pretty well as far as how many RONA's we get per month, but I have nothing to compare it to. How many RONA's do you get per month and how many agent's do you have? How many RONA's per month do you think an average agent should be getting?

We are due to upgrade our MM servers. We don't use email or fax. It it really bothering me upgrading something that doesn't have any enhanced reporting, and I don't think Avaya is ever going to fix that 5 minute login timeout on the Messaging Administration screen! (ASA never times out!) Has...

We have an aspect program that runs every night to log agents out of my phone system remotely. I have been using this script for years. The only complaint I have is that it uses windows, so I suffer from reboots and bsods from time to time. Does anyone know of a good Linux program that...

I have heard that there are a few companies that will begin selling Aluminum Cat5 this spring. With the cost of Aluminum being so much cheaper than copper there should be at least a 20% savings. We are considering using this but are a little weiry considering all the problems they had with...

Every since we upgraded from 6.5 to 7.0, The 'dial sender', under the TOOLS bar when you are reading an email is now grayed out. I still have an old PC with 6.5 and it works great. My TAPI phone will dial the sender. The 'Dial Contact' in the address book does work in 7.0. Is there some...

We recently purchased MM 2.0 and were surprised to find out that our subscribers can not set their mailboxes for announce only. Has anyone found a good work around for this?

We need to run reports on our new MM server to show: 1. How many voicemails a subscriber received (internal AND external) for a specific time period. 2. How many times they checked thier voicemail by date range. 3. When they checked thier voicmail last. 4. How many messages they currently...

Has anyone upgraded from one to the other recently? Which is better?

Has anyone upgraded from one to the other recently? Which is better?