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Howdy all, hopefully have a simple issue. I have several Dterms in a department with about a dozen users/phones. Recently one of these users attempted to forward all calls (user hadn't attempted this operation in about 6 months) and the phone screen stated Restricted - it had aparently never...

Hello, I'm attempting to reconfigure an in-place ASA5505 to support both site-to-site VPNS (in place and working for some time) and remote access VPNs (where I'm stuck). The issue I'm running into is this - the VPN client connection will pass phase 1 and authenticate the user. Immediately...

I hope this is simple. I have an established site-to-site VPN between an ASA5501 and an ASA5505 (5505 connects to 5510 using a dynamic IP configuration). I now need to add a remote access (Cisco client, using Xauth on the 5510) VPN configuration. I've done this successfully, however when the...

I've got a situation where a client has a pickup group with 2 Centrex lines to themselves. The lines are assigned to two trunks (D003 and D004) and in turn to their pickup group (tenant 2). When calls come in, they'll successfully rollover from line 1 to line 2, however when they pick up to...

I've got 3 trunks (16, 17, 18) which are all ringing to an extension (209 - day and night). Originally they would stay ringing (3013/4/5/6>xx>15) however I've been asked to have them go to 209's VM. I've tried changing 3013/4/5/6 to 04/04/01/01 (ATCON) however it didn't change anything and the...

I've got a situation where inbound calls on 3 speciffic (non-DID) lines are set to go to a particular extension. After a no-answer the calls are then forwarded to another extension. I've been asked to remove this forward and keep the call ringing at the original extension, however I've not...

I'm looking for a way to take advantage of IP trunks between two locations to save on long distance calling by routing calls to the closest 2000IPS based on local exchanges. I know this should be possible using LCR, but I'm looking for a good example. Right now, the IP trunks are being used...

We have one of our two NEAX2000 systems doing the following: If a caller is placed on hold, stations can't make a second call. If they call a local/LD outside number, they get a Verizon message. If they dial an internal or remote extension, they get a fast-busy. I've gone through the...

I've got a phone with 2 DID lines, one rings to BTN01 and one to BTN02. Both DIDs exist in CM11> as does the conversion block. I've set the DIDs from both the MOC and Station Assignment in MW however the second DID goes directly to VM Attendant. Also I've tried to delete the DID assignment in...

I've got an issue where calls aren't being forwarded onto VM as it appears they should be. If a call comes into x312 and is unanswered (E600/1/2/3) it's diverted to x313. If it goes unanswered on x313 it SHOULD go to VM (E600/1/2/3 all set to VM for x313). Instead it continues t o ring until...

It appears that our NEAX2000 has either a block or a missing outbound call rule that will allow users to dial an operator with "9+0". I've searched for a service restriction on this type of call, but can't find one. Is there something missing CM08 or CM09 ?

Hi All, this is my first post, however I've been reading here afor a while to help me with a few issues I've had. I'm a network engineer who's recently been tasked with taking responsability for a NEAX2000 system for a client of ours. I've been given two tasks that I'm very unsure on how to...