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I have Full Administrator Rights but I cannot get CP Reporter to show up when I login. I'm using IE, Netscape and Firefox and nothing is working. Thoughts...?

I had to switch Key 00 to Key 01 because this person seems a bit lazy to use key 00 but whatever. Can I program the 3903 to use key 01 when he picks up his handset?

I have an old polling server that has to dial 9 to get an outside line. We dial 8. I'd like to know is there a way to get this to work without creating another customer in my switch. OPT 81C, Rls 5.0

Does the Attendant PC get directory of extensions from TM/OTM? If so were is that file?

I just need to bounce this out there, so here goes(I think I know the answer): I have a user that is working from home and has the IP2050 Headset Phone. She is experiencing what sounds like "choppy phone calls" and is running a wireless connection for internet. Also, when she is logged into...

I see in TM that there is a report I can run for Calls On Hold. When I run it I have no calls. how can I collect that info and were do I activate it, TN level?

I have some 1150 phones that for some reason tracks all the calls that come into the queue and populates the redial list on all the phones. I tested this by clearing the redial list on all the phones. I waited by an agents phone that was at lunch and after 5 minutes I press the redial button...

After an Office 2007 upgrade I do not get the option or drop down option to logout on my web server connection. Anyone have this issue? I can login and make a selection on the home screen, say Contact Center Managment but then I cannot make a selection on Launchpad.

I need to disable the midnight routine for one night. Can I do that at any time prior to or just before an upgrade? If so what LD is it that I do this? We are starting an upgrade right at 00:00 and I do not want midnights to kick in.

Is ther a way to remove or just not play the ringing when a call goes from one script to another? Symposium 4.0

I have a voice segment that I want to have that if nothing is enterd, no digits, to play a certian message. I can't say "if hold_choice <> 1,2,3,4,5,6,7,8,9,0" because I have to use some of these digits.

So I have TOD on some scripts that says from 00:00..08:00 queue to skillset B. After 08:00 queue to skillset A. When you look at a real time display prior to 08:00 there will be calls in queue in skillset A. No one is logged into skillset A but calls will still appear there. Why is that...

When a call comes into the Master Script and they get all the important "your call may be moniterd...blah,blah.." does the time the customer spends listening to this message count when it is sent to another application or script? If in the Master Script customer hears 15 seconds of greetings...

All my scripts have a WaitLoop Section. How calls get there are different in some scripts though. Some look like this:(this is a made up script) QUEUE TO SKILLSET DOGS WAIT 5 GIVE RAN Dogsrule_gv WAIT 10 GIVE MUSIC themusic_rt WAIT 5 EXECUTE WAITLOOP SECTION WAITLOOP Some look like this: QUEUE...

Agent A is taking calls and goes to NRDY with reason code of say "follow up to site B". Now agent is done and it's time for lunch. Can Agent A change the NRDY reason from "follow up to site B" to "lunch" with out going to Ready? Symposium 4.2 Duke BB! Go Blue Devils!

Is it possible for one user to see multiple extensions, i.e departmental fax and other personal fax'es? Duke BB! Go Blue Devils!

Has anyone had this happpen: Caller A call's into a Call Center, gets all the fun recordings and gets queued to two agents at the same time. I can run a call-by-call report and sure enough there is the callers CLID and both agents have the same call. I do get two different Call ID: numbers as...

Is there a way to delete the audit trial in Symposuim Web Server? Mine starts way back in 7/24/2004 and the most current is 8/30/2005. I can increase the size but can I decrease the size to say 10 then jack it back up to 2000 to clear it out? Duke BB! Go Blue Devils!

At one time I had a line in the Call by Call report that says "Call Presented" then it showed the agent the call was presented to. I cannot see that in reports now. Were would I look to have that back in there? We have had some new scripts changed. same ones but different names. Duke BB! Go...

Scenario: Agent is logged in. They are on an outbound DN call. They hang-up and they want more time to do what ever before being presented an in-bound ACD call. Remember they are logged in. Can this be done? The Supervisors would like to cut down on the not ready time. Is there something in...