Search results for query: *

thread690-1308153 I have recently ran into this problem and was wondering if there is a fix anyone run across? CM 5.02 Thanks!

hi, I'm trying to decide between Symon or Inova as a LED wallboard solution for my call center folks. The kick here is my sales execs also wants to use something like LCD (27" flat screen) in strategic areas for show and tell with clients. On the LCD they also want to broadcast video from press...

What is the higher level role in you guys opinion a "Sr. telecom analyst" or "Sr. telecom administrator"? What would you say are some of the diffences in their responsiblities/duties? IMO, the analyst role is higher paying but requires less broad base telecom knowledge and more specific focus...

Hi, How do I deny users from changes the button labels on their 4620 under Feature Button lableling? Is that something in the download file for phone settings from TFTP? Thanks in advance.

denial event 1389: Agent login max/error D1=0x896d D2=0x3726" My customer option max for agents is 208 and system capacity, well its an s8710 CM 2.2 I can't be max out at agent licenses. We are a non-eas shop and I only have a total of 175 "stations/logins" in my hunt groups.

Hello everyone, I am looking for comments on these two products: UCC and Speech Access. Has anyone installed it, how do you like it? Why did you install it? Is this mostly for Outlook integration in reading calendar information? How is it different from what modular messaging offers? Any and...

I have reports of two associates who sit next to each and share a drop (but not same port/IP) who say they can sometimes hear the other one's conversation if they are on the phone. So one is on the phone with a client, the other will pick up thier phone dial and hear the conversation. Have any...

Hi, Does your company have one TFN for all incoming calls or do you have a customer service number, main number, and maybe sales toll free? I am looking for some pros and cons for both. Personally I like the idea of seperate toll free for customer support and another for everything else. ALso...

I'm looking for some pros/cons regarding terminating T1s directly to the fax machine (rightfax/halafax) versus the PBX. We lose some control and reporting for one if we go directly to the fax servers however I won't have to worry about utilizing ports on the switch with TFNS pointing to DNIS or...

Hi, I have an 8500 sitting around with my 8710s, which is not plugged in or active at all. I assume the 8500 was to be used as either AES or ESS. Is it possible to use the 8500 for a DR/Backup and what would be the failover process if server A & B fail.

Can an xported station have ec500 activated using remote-access? Or for that matter can any station have ec500 activated via remote-access? Thanks in advance.

Hey, I just got a call from a client/friend (doing some consulting on the side), and he is having trouble with the BCMS server crapping out almost daily. So I am looking for some help: (PBX software v12 on s8710 Ip connect. Callcenter rel 9 and BCMS rel 2 with lan connectivity to switch.) 1. I...

Hi, I am wondering what the common practices are for cellphone versus blackberry distriburtion to employees. Other than job title what else is commonly considered as a decision point? Thanks!

Ladies and Gents, Can you have one group of people using "9" to access ARS and another group not using the ARS access code of "9"? My dilema is I have a group of users who need to access a specific trunk for outdialing to the client, but not for normal outdialing to vendors or consultants. Mind...

Is there a way to pinpoint an internal extension to the med-pro resources being used for a call. It doesn't have to be IP phone, but a normal TDM phone placing an call internal or external over a TDM/PTP trunk or an outbound T1. If you guys & gals can help me with this one, the forum truly is...

IP DSP RESOURCE HOURLY REPORT Meas DSP DSP Usage In Reg Out of Denied % % Out Hour Region Rscs (Erl) Peg Reg Peg Peg Blk of Srv 1500 1 4288 460.1 13925 294 0 2.06 0.01 1400 1 4288 470.4 11639...

Hello, Can someone tell me how to look at the coding in the following type file? modsplits: executable /bin/ksh script I would prefer to copy it to another file and look at that file.) Thanks

But wait it's not as easy as it sounds. There are two different switches connected via IP trunks. On the fly these execs have two office and go between either at a moments notice. They want their extension number and voicemail to follow at all times. I have done something similar but can't...

Hi, Lately we have had a problem with our serverA failing over to serverB in the middle of our production day. Has anyone else experienced this and do you know of reasons why this would happen? Also would or is it suppose to fail back to serverA automatically? This is our first IP connect setup...

Hi, I need some help understanding the following (NOTE THIS IS NOT THE ENTIRE CODE TOP TO BOTTOM BUT HOPEFULLY ENOUGH) 1)What is the "glist" and can I cat it? 2)The last 4 lines, is that setting a capacity of 100 or something THANKS IN ADVANCE. # # Erta_tcs.gem # world=glist ( window=glist...