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Hello, If I understood correctly, there was a notification from the manufacturer about the end of life for the Option 11c. Our office is relocating. The Option 11c that we are using was installed about 10 years ago and it is shared with other offices in the building that will not move. I was...

Hello, I hope I am using the right terms in trying to describe our problem. We have two trunk lines for the PBX. I believe that one trunk line is on DCH 14 and the other on DCH 15. At different moments during the day DCH 14 had all the 23 channels associated with it on "BUSY". So, when people...

Hello all, I posted a decription of the problem here: http://www.tek-tips.com/viewthread.cfm?qid=1597962&page=1 Summarizing: ~~~~~~~~~~~~ - Option 11 integrated with Octel via 16 TNs programed as M2616 sets in a "hunt queue" (I hope this is the correct term) - TNs in positions 4 and 5 in the...

Hello, I was wondering if anyone might have any idea why this is happening: - The incoming calls are answered by receptionist and forwarded to an extension. - If there is no answer at that extension, the call bounces back to reception instead of going to voice mail box. - Voice mail server is...

Hello, We use an Option 11c PBX and Octel 250 as voice mail server. I was wondering what is the simplest way to set up our three ACDs, each with 4-5 agents, in such a way that the queues would work only during the hours that the office is open, i.e. 8:30 AM to 5 PM. I know that, if all agents...

Phone system: Norstar Voice Mail: Startalk Phone sets: M7324 Number of didgits for extensions: 3 Hello, I was wondering if somebody can tell me if it is possible to transfer the external calls coming into our reception line to a voice mail box that is not assigned to a phone set. Our...

Hello, I was wondering if you can give me some ideas about the problems with the TN 9 7, printed first. Under it is TN 13 11 that does not have the problem with displaying the caller ID of the incoming calls. Their regular lines are on keys 3 and 4. On the TN with the problem, the ID for the...

Hello, I wanted to change two sets. More precisely: I took a M3903 and move it where a M3904 was and vice versa. Then I used OTM for our Option 11 PBX and I did this: - delete M3904 set - delete M3903 set - added a M3904 on the TN that had M3903 before (seems to be OK after) - added M3903 on...

Hello, Does anybody know if it is possible to display the queues statistics (I believe is feature DWC) on a M3904 set that is not on ACD? Thank you.

Hello, We have an Octel 250 for our office voice messaging service. I assume that during the weekend there was a power failure in the building. When I went back in the office the Octel was trying to boot over and over again. An error message on the terminnal was indicating that some ICP, or...

Hello, We have about 25 ACDs defined in our PBX Option 11C. Management is intersted mostly in only three ACD. I was wondering if there is any side effects if I set up RPRT NO to the rest of the ACDs. Thank you for your help.

Hello, I have a M3904 on an ACD (key 0). There are two other DNs on keys 1 and 3. I would like to set up the phone set with a different ring on key 3, so that the user can identify wich DN is ringing. I was wondering if this is possible. We use a Meridian Option 11 PBX. Thank you for your help.

Hello, Could you please tell me if the result of the command bellow is normal? We have a Meridian Opt 11 and I did this in LD 117: => stat buf CDR ENL TRF DIS STN DIS Storage space on c: is 100.0% full Not connected => I am not sure if that 100% full it is OK. Thank you for your help.

Hello, I was trying to delete a station in OTM. I got an error message saying that it is not possible to move or copy a station that is monitored by another station or that is monitoring another one. So, I was wondering if there is a way to print a list with stations that are monitoring the...

Hi, I was wondering if there is any virtual environment simulating an Option 11c (or other type) where we can practise some settings. Ideally this would work with the OTM interface and the other interfaces for the switch. Just a thought. Anyone ever heard about something like that. Thx

Hello, Just a novice question: I moved some stations around on a Option 11C switch using the OTM interface. Now I ended up with some records having the sync status CUR. They seem to be difficult to get rid of them. Could you, please, explain what is happening? Thx