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Hi all When using Overlay 117 and command PRT IPDN 192.168.0.0,I am only returned 9 sets. These sets are not in one particular state, mixture of lost, registered and unregistered and also in different subnets If I PRT IPDN 192.168.151.0 I get 9 phones in 151 subnet If I PRT IPDN...

Hi We are going to be upgrading from Nortel CCMS 6.0 to Avaya Aura 6. we are not using multimedia aspects, but we do still have 3 CCMS networked together using network skillsets and NCC does anyone know if there are any significant changes in networkign or scripting

Hi does anyone have 2 or more CCMS networked and uses NCC for consolidated real time displays. There is limited information you can get with the off the shelf reports in the consolidated real time displays and wondered if anyone hade any luck adding additional information. for example -...

Hi all We are going to be upgrading from Nortel CCMS 6 to Avaya Aura CC6 and also migrating from Mail to Call Pilot Mail to Call Pilot is first, and we have a lot of voice prompts I know that we are going to be migrating data but wondered if anyone had any experience in doing such a thing...

Good day I am looking for some thoughts on a situation. We have two Contact Centre 6 servers networked together with NCC Site 1 Call1 - Agent 1 on IN call answering on skill test_skill1 (which is a network skillset) Site 2 Call 2- Agent 1 on network in call from simte 1, answering on skill...

Hi I want to log to the event log the DNIS of a call I am tracing. For example, I am trying to: ASSIGN DNIS to abc_cv LOG abc_cv abc_cv is a STRING call variable and default value is test. The logging of abc_cv works, it's the ASSIGN DNIS to abc_cv that doesn't work. Says it is of...

thread959-1580002 At the end of the last thread, someone mentioned changing the WAIT 4 seconds, to WAIT 10 seconds, after a queue command. Any thoughts on whether this actually makes a difference when networking calls? Bob

Hi Anyone know if you can customsise the service level calculation that is displayed using NCC consolodated application display. I can create formulas to service level calculation of my choice for each CCMS but I notice that some calculations are greyed out and I cannot adjust. One looks to...

Hi I have just realised that I can't get analogue modems to work when traversing between port network 1 to port network 2. 8710/G650/CM4. I have seen ip-codec-set 1, page 2, has modem set to off. I guess that I need to change it. What do I need to set it to (UK), and when can you do it. Can it...

Hi I am having an issue with the CMS time on the primary of two HA connected CMS v 12. On both CMS, the primary time source is a CM4 switch, but the time on the primary CMS continuously moves from the current time say 12:06, to 05:06. I think this is then causing me issues with my symon...

I had something like 9 phones over the last few days would not register until you entered programming, and Reset Values to restart phone. As the phone was trying to boot, look at the Cisco switch, it was only on VLAN 100, (data) and didn't move over to VLAN 200. Got messages of bad file server...

Hi, We are getting ready to upgrade to VAL boards, and doing some consolidation of 750C cards. I now have one I can remove, do you need to deprogramme this anywhere apart from removing the datamodule assigned to it?

Hi, When conferencing to two external parties, I get a tone aprox every 30 seconds. Can this be disabled?

Hi. I have a 8710 system with 5 C-Lan cards installed. When I do a 'status socket-usage' at SAT, I get the following output. It looks like the IP sets are favoring the clan in 1A04. Yes, this is the clan that the phones are set to boot to, but I thought that there was some dynamic load sharing...

Hi. Dose anyone know the process for changing tracker passwords. I have a leftover scribbled note from a previous site engineer that says ;CP newpassword ;DF ;RP but I have no idea what these commands mean, and to verify that newpassword was typed correctly etc Any help would be appreciated.

Hi. I have just been asked to look at ECHI on CMS. However, it was installed and authorized but never switched on. I notice that there are files in the /cms/cmstables but I believe that they are just getting over written everyday. I don't know how ECHI has been configured, but ultimately I...

Hi. Does anyone have a 'definitive guide' to passwords for system administration. For example, software version 9.5 has a limitation of 6 characters, whereas 3.xx running on 8700 has a greater number of characters. However, i have noticed that I can't create logins starting with 0's on a 8300...

Hi, is there anyway I can find out if a VRT is still in use by a vector?

Hi. Anyone know how to resolve an issue with ASA when it doesn't provide a flashing cursor? When I log into various systems, I can login fine etc emulataion buttons work etc, however the cursor isn't displayed. If however you open up a dialogue prompt in ASA, i..e Tools --> Options, then...

Hi all. I am having trouble changing permissinos for logins that were recently setup. Yesterday a login c00006 and login 013006. The 'c' prefix and numbers are simply an abbreviation for different types of staff. These logins were setup by another super-user with no particular...