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Hello my company just got a NuPoint 12.0 installed. We want to use the call flow reports option in the call director to generate reports for an auto attendant that is set up. However we need to find someway of automating that process because the user that needs the report will not have access to...

I am in the middle of an upgrade right now from 3.1.4 to 5.1 cm. The vendor(biz partner) is telling me that I will not get any CD's with this upgrade, like the disc for CNA, admin tools , ect...They tell me its because avaya is going green. I thought that avaya did that when they stopped handing...

Hello, I am new to this forum and was wondering if anyone can help me. Before now I only worked on Avaya phone systems yet now i have to maintain the one and only Mitel we have. Now I have been asked if within the Mitel system, can a call within an ACD queue be re-queued at a higher...

i would like to start using IGAR on our 3.1 CM system, however i cant find any documents from Avaya on it. All i know is that the network region settngs need to have IGAR set to y for each region. Thanks in advance for any help.

hello, we have two sites connected port network 1. The two sites used to be stand alone switches with no tie trunks to port network 1. Now that the sites are on line our users are still dialing 10 digit numbers to get to a extension that they can dial via 4 digit. So my question is, Other...

I was wondering if anyone is useing the ODBC connection and if so how are they using it. At my company they want to open up the stream and do "reports". Well since we alreay have software that does that i believe that its called cms supervisor, i just dont know what else they would be able to do...

Hello, At my company we moved some users from our one location in maryland near DC to our other location in Baltimore. One extension is still useing the routing patterns from our office near DC. I have checked the tennant, cor dialplan and cant find out where to tell this one extension to do...

Hello everyone i was wondering if someone could help me here. What i am trying to do is telnet from a g700 to the p330 stack, yet it will not let me. I need to get into the p330 to set the ip route table. I would console into it however the g700 is in Helena MT and I'm in Maryland. thanks for...

i have just brought up our first ess. We are now haveing mpls issues at the ess site in atlanta. when that ipsi looses connection i have gateways that regester to the central server in my silver spirng location go unregesterd. even softohone users loose connection. i am at a loss due to the fact...

I have installed IP softphone on a new pc for a user that is going to work from home. This is the 30th person we have sent home. When testing the softphone on the pc i bring up the picture of the phone and click on the reciever, then the reciever hangs up. Its acting like it has no bandwith but...

I have a strange one that i would like some feedback on. I have a audix with 12 ports active. One single port when you call it or when it rings in from the audix hunt group just goes to any mailbox it wants too. Has anyone ever seen something like this?

hello all, Does anyone know where to check on an s8300 media gateway to find the uplink port speed. We have two new sites with two new gateways in each. Last week we decided that it was time to upgrade the cisco switch that my main dual s8700's sits on. Well after a week of bad voip (one...

The cio wants me to set up a dial out feature for our techs so when you press 5 it will route to a 4 digit ext thats a vdn and dial out. So i set up a auto attd on one techs vm to test. But the only question i have is can you leave a voice mail message on a box that is set up as an auto attd...

we have one user who is on ip softphone version 5.23 and there is a 6 second delay in her "at telephone" ringing from the pbx dialing out to it. Anyone else seen this before. thank you

we use meet me conf. for internal calling, but no matter how many times we tell the users to dial there 4 digit meeting number when in the office they dial the 800 number. So what i want to do is when a user dials that number i want the pbx to send it to the meet me vdn. the users wont know but...

its happening in the afterhours portion, in the events log it says route to step failed. any ideas. 01 wait-time 0 secs hearing ringback 02 goto step 13 if staffed-agents in skill 221 > 0 03 goto step 14 if holiday in table 1 04 goto step 15 if time-of-day...

On thursday one vector was routing to a agent directly, skipping announcement. The event log showed no tone reciever ports available. On friday this starting happening to 7 vectors but with no error. Avaya says its the announcement board, but one of the vectors are on diffrent boards. I think i...

I cant seem to get a stable connection to my partner using my laptop. I even set the baud on my internal modem to 300 thats the only speed that i can get a connection with, but then the switch drops me. Any ideas.

I want to run asa on a handheld pc. but before i buy one and try and test, just wanted to know if anyone else has tried it yet.