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I am in between phone vendors for my 2 year old BCM 50 and am not impressed with local Nortel support options so far - they all shy away from installing my i2004 IP phone and none of them have heard of a USA release of BCM50 version 2. What to do? I've been to the Nortel "find a provider"...

Hello all- Anything new - the last update I did was Feb 2006. Thanks, Joe Seattle

Hello- Nothing works. My BCM50 is drifting 5 minutes fast since day one. I change settings in Element Mgr, but the settings do "not stick". I'd be happy with manual settings, but that does not work. I have read the manual. What am I doing wrong? My vendor thinks my PRI telco provider is...

Hello all- Until Nortel makes Call Pilot "really" integrate with Outlook I have found this low cost (low security too :-() on-line solution, www.getvoice.com from Kirkland, WA. Right next door to Microsoft in fact. Standard Disclaimer: NOPE, I do not know, work for, or represent this new...

Hello all- My tech and I can not figure it out - but after upgrading our BCM50 software with various offical Nortel patches (to fix static, bugs) we lost full 3-way conference call ability. In other works, we can create a 3-way conference call but can not leave it (leaving 2 other parties...

Hello- I'm an office end-user with a new 15 extension BCM50 with digital PRI lines - so full caller id info is present. I can see our system is getting both NAME and NUMBER from our phone vendor. My users complain that incoming calls show caller id NAME only on the handset display, and they...

Hello- I'm an office end-user with a new 15 extension BCM50 with digital PRI lines - so full caller id info is present. I can see our system is getting both NAME and NUMBER from our phone vendor. My users complain that incoming calls show caller id NAME only on the handset display, and they...

Pardon my basic question, but my receptionist is having trouble on our new BCM50 system knowing the status of a extension when a caller is put on HOLD. Her reception handset shows no info that a call is on hold, she assumes the person (extension) is available for another call - and transfers...

I am impressed with the collective BCM50 knowledge shown in this Tek-Tip forum - I've have always thought forum posters usually make great IT professionals. (but the web is a big place and you can't always hire them locally) However, flaterly aside, I am having trouble locating a BCM50 expert...

My 15 employee insurance agency went live July 2005 with the BCM50, coming from a 15 year old Executone system. Overall I am pleased and especially like the Call Pilot Desktop unified messaging and centralized/web-based Element Mgr configuration. But on the down side, the receptionist reports...