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Hi If I select to run a report over a date range, I get a script error when trying to select any date that isn't in the current month. I'm using CCC 5.0.31 (and all components in that release) and IE7. Anyone else getting issue? Thanks Kev

Hi All I'm running CCC 5.0.33 (with Delta Server 5.0.31) from my IPO412 (2.1.73) and everytime I need to reset the Delta Server it loses the settings for the PCA Target Time of all of my groups. I've tried setting the defaults in CCV but this doesn't work either. Is this setting purely for...

Hi All I'm sure this will already have been answered but as the search is otherwise engaged I have to ask again... I run a call centre with about 70 agent seats all using DT2030 handsets and I want them all to be set to Auto Answer. I've done this in what I think is the correct manner i.e...

Hi All I was wondering whether anyone had heard anything of the mythical Multi Media Module? As far as I know it was put out for testing but so bug ridden that Avaya stopped working on it but they have been advertising it for sale now for almost 2 years on their website!! If this is a...

Hi All I am in need of replacing my network based dialer as it's massively expensive with an in house solution. I was wondering whether anyone uses a software based dialer that dials out of the ISND lines plugged into an IPO. I currently use a 412 (2.1.79) but I am considering buying a new...

Hi all This is probably a stupid question but... I have a table with 59,000 records of unique data. I need to take 57 fields per record make a single column of data out of it but stamp each of the 57 records with the unique ID of the record. I.e. [ID][field1][field2][field3] etc... to...

Hi I am running CCC 5.0.13 (Delta Server 5.0.14) and after a recent reinstall am having a few issues with the Agent Group reports. They worked fine before. The issues I'm having all relate to things like time logged on, time in wrap up, incoming etc... The numbers of actual calls are all...

Hi All I have 2 hunt groups containing the same agents - I need to be able to move people from one group to the other quickly depending on call flow. The problem is I want to display a PC Wallboard with the info for each group - Number of calls answered, response time etc...and I am getting...

Hi all I have recently upgraded my CCC v5 to the latest upgrade 5.0.33 and followed the upgrade instructions. I have a problem in the fact that everything seems to be running (Delta server, SQL, Reporter etc...) but no call data is being written to the db. I have uninstalled Delta Server...

Hi I am running Outlook 2003 on a PC running Windows XP (latest version) and this connects to an Exchange Server 2003. For some reason, I randomly get emails that contains MASSIVE letters that the sender clearly didn't send. This appears in Tahoma and Arial fonts at the moment. Any idea's?

Hi Does anyone know anything at all regarding the release of the Multi Media Module for CCC v5? The last I heard was that it was supposed to go on general release at the end of March but never surfaced? Does anyone have any experiance of any other products that would do the same thing? Any...

Hi I am trying to gradually merge my company onto an Exchange Server (2003) and the first I want to do is enable shared calenders for the management team. Outlook 2003 is displaying the 2 calender folders (client and server) and I want to make the server one the main calender (to enable...

Hi I am using an IP412 with 2030 handsets and have started using a network predictive dialler. When the call is connected with the dialler, it rings a DDI connected to an agent. The agent's phone is set to autoanswer the call and then the agent is talking to the customer. The problem is...

I am running VM Pro 2.1 on an XP Pc and I keep getting an error when I am trying to record a new message via an internal extension. The error is "the rpc server is unavailble" - I haven't made any alterations to the PC. This is sorted out with a reboot but will happen again after a day or two...

I am driving myself mad with this!! I am fairly new to Access and I am sure this is simple. I am creating a db to dial outbound records to generate sales leads. I have 2 main tables 1) The customers 2) The available dates to book and the sales persons. What I want to do is after getting a...

I am trying to use a button to export a report to Excel and everything seems to work apart from the columns aren't in the same order. They don't appear to be in alphabetical, table or query order! Am I missing something really obvious here? Thanks Kev

I want to publish 3 user reports using CCCv5 (running on Windows 2000 SP4)and for some reason it will only allow me to publish 2? The next report I load up doesn't appear on the list but if I delete one of the 2 showing, the newest report appears!! I have checked the docs and it clearly states...

I have just set up some new phones on an Phone8 module and 1 of them (which appears to be set up correctly on the Manager/Extensions tab) comes through as "No User" not the extension it should be. Any ideas?

I want to add email reporting to my CCCv5 and the release notes for the MMM state that it works with POP3 accounts. I have been told from my supplier that it only supports Exchange servers? Does anyone know the definitive answer here?

I have 2 instances of CCV running on P4 XP Pcs that are getting the following error. "Location : COMMON.BAS/set_TAD_from_msg Error: 0," Aas far as I can tell I have installed these correctly (interms of the .net and IIs etc...) and for 80% of the time the CCV works fine. Any ideas?