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We have 3 CCMS and 1 NCC I have a problem with the NCC between site B and C. We can call each site using sip, ext to ext, it works fine. The network skillset between A and B are working. But calling site C DDI and queueing to site B, the phone rings at site B but there is no voice. C...

Hi, We (Vendor and I) are trying to fix a sip call problem between two sites Site A (Swiss) CS1K Release 5.5 NRS - HLOC = 429 setup under AC2 Site B (UK) CS1K HA Release 7 NRS - HLOC = 850 setup under AC2 Site B can call Site A over SIP, voice both way. Site A can call other release 5.5...

Hi, I have a special greeting setup in one of the voicemail box in my callpilot. I would like to export it so I can use it for another box. I have tried with CallPilot Manager version 05.00.41.60 but I don't see export options. I check with mycallpilot as well but I don't see any options. Is...

Dear all, I am having issue to use the "callpilot" for my "please wait" message while customer are on the queue. I have configured my CCMS, CP and CS1K, I see the ACD-IVR acquired, the callpilot access channel are logged in and acquired. I have configured the ACD-IVR number in the callpilot web...

Hi,my cp (600 R5) doesn't answer when I call the CDN defined in the SDN. My CDN is 2999, I have create it in the PBX. I have DACR CP and Symposium, then reboot my symposium then the CP but... my 2008 are always "log out" if I do STAT. I can see when the CP boot that it takes control of CDN 2999...

Hi,my cp (600 R5) doesn't answer when I call the CDN defined in the SDN. My CDN is 2999, I have create it in the PBX. I have DACR CP and Symposium, then reboot my symposium then the CP but... my 2008 are always "log out" if I do STAT. I can see when the CP boot that it takes control of CDN 2999...

Hi, how can I trace a SIP call from Cs1k to Cs1k. I think I must use the TRAD cmd + TN ... but it always returns a error code. I need to add the SIP Channels ? How can know which channel I should look after ? Thanks for your help.

Hi, I want to change all the ADL number on my 1140, I am not really keen of doing one by one... TM (OTM) isn't a option. Is there a cmd that would allow me to do so ? thx

Hi there, I am managing IP Office 3.2 in Scotland and I am based in France. For test purpose I would like to have a way to place call remotely. I am managing the IP Office using a server in Scotland were IP Office Manager is installed. I can see call status, I have the Delta server installed...

Dear all, I have a BCM50, 10 DDI and 10 VM licenses, I have 8 users + 1 fax + 1 huntgroup. I could setup the VM for each user without problem... now I want a mailbox account for the Hunt Group, but I can't make it work. My DN hunt group is 2250, I have tried all I can.. using AA, CCR...ect.. it...

Dear all, I have a basic question about CC6 performance, I would like to know if it's possible to create skills for for call center this way eg. Compagny skills : IBM, HP, DELL Departement : Admin, Sales, Support Language: English, Spanish, German And then assign thoses skill to agent, eg...

Hi all, I am going to install BCM50 next week, I have the Nortel Install guide and I am already administrating BCM 200/400 but I never install a BCM 50. I am sure there is some tips that would help me during the installation, if you could "warn me about" some typical installation problem that...

Dear all, I need to register my asterisk box as end point in CS1k? Can someone help me? I need to know where to go (element manager, Terminal ?) and the parameters to add? Thanks

Hi, I am configuring asterisk to work with my CS1K. I can call via SIP from Asterisk with Ip phone to CS1K Nortel IP phone, that works, perfect sounds quality. Now I want to be able to call from Nortel to Asterisk and I am not sure what I need to configure on Nortel? I think Asterisk is ready...

Hi, I would like to understand why the BCM reject all my access code. I have BCM 3.6.2.2c1 and I try to add access code so my outnbound calls will go trough my second E1 circuits.When writing the access code, the system always popup with e.g "77" is not a valid access code... I have read the...

Dear BCM experts, I have 2 sites, on 1 BCM 200 with all needed IP licenses and anothers site with Asterisk and SIP phone (Polycom Soundpoint or Snom). I am 1st trying to register my SIP phone to the BCM... it works in some ways... I mean.. I can call internaly Nortel IP phones, but on the...

Hi, I want to monitor my BCM 200/400 via snmp, I don't want to receive trap, I want to ask/poll every 10 minutes the bcm for the status of Hardware/software Like : proc memory disk space concurent calls E1 I have download the mib from Nortel, but it doesn't allow me to poll the box, It can...

When I try to ssh the BCM 200 4.0.2.03, it ask for login, i type the login and "enter" and then putty windows close. if I do it from ubuntu it return permission denied. I have google it, and it seans that ssh server is not runing properly. I have restart the sshd service but it doesn't fix my...

Hi Guys, I need to get to the CDr data wia the command line interface, I can go to d:\nortel networks... but when I try to open call detail recording folder, I got access denied... I am logged as supervisor. I need to transfer the CDR to another server. I have tried with the interface, but it's...

Hi, I have 2 PRI on my IP office 3.2. I want to force all outbound call to use the cheap E1, but if for any reasons, there is no line available, I want that IP office use the other E1... I have found the "line ID", that works, so I can assign the line ID of my cheap PRI to the shortcodes "dial"...