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Our company has been using the MapD as the interface between our PBX and our CTI application server for over 7 years now. We'd like to get off of it but there are some version issues with our PBX that the CTI developer says would be very difficult (and expensive for us) to over come. We are...

I'm in the process of moving from a G3si ver 9.5 to a G3r ver 9.5. The configuration in the G3si was ported over to the G3r so that most of it is the same. Right now I'm going through all of the settings looking for those that didn't port over and also add anything that was put into the G3si...

I have two G3r v9.05 switches in different locations. Both are visible to our network (I access both now with over the networks via their C-Lan cards into a single copy of ASA). We are looking at getting a multi license CMS system. The reseller that is selling the system thinks it will be able...

I have a DS3 with all 28 T1's active as ISDN-PRI circuits. I have one T1 that port one will not go in-service. It stays at OOS/FE-PINS and MTCE Busy=yes with I do a status trunk. If I do a test port 01c0801 tests 36, 255, and 256 pass but test 257 has Abort with a error code of 1116. The other...

Can one instalation of CMS on a Map5 pull data from two different G3r switches? We have on G3r ver 9.05 at one location and another G3r ver 9.05 at a remote location. We have a DS3 tie line between the two. Thanks Mike

We have a number of analog stations that currently are used to send calls to. The phone type I'm using is 6210 although they aren't all that type. Is it possible to set up a analog station so that the person at that phone can receive a call and then dial out and conference on another call? Of...

I am trying to set up BSR between two locations. The local site has a G3r v9.05 and the remote site has a G3si v9.05. Both have LAI and BSR turned on. I have set this up according to the Avaya Call Center Release 3.1 Call Vectoring and Expert Agent Selection (EAS) Guide, following the...

We have a G3r v9.5 switch. We are very heavy on the trunk side running about 40 ISDN-PRI T1's. Currently we run about 250 simutanious inbound/outbound calls with it growing to about 350 over the next couple of months. I was told that there is a limit to how many simutanious calls the R can...

I have two locations, both have LAI and BSR turned on in the G3r and G3si (ver 9.05 in both). Calls come in to the local G3r via toll free numbers. I want to create a advanced LAI vector so that the remote location agents have first chance to get the calls from these toll frees if there are...

Our CTI application uses the DNIS number that comes in with our toll free numbers to identify a specific customer account and auto populate their information on the agents screen. This works fine when the calls come in to our G3r at our main call center location. We've recently added a 2nd...

We are looking at buying a used CMS system from a vendor to use on our G3r ver 9.5 so we can monitor the statistics of our call angents. The specs that she gave me was: Ultra Sparc5 and software V3R9 500 split/skill agents 1 ACD and 2 supervisor Vectoring, Expert Agent, CenterVu, Reporting I...

We have recently added a second location to our company and now send some calls that come into our G3r ver 9.5 switch to the 2nd location which has a G3si ver 9.5 switch. The calls are sent via a tie line running over a DS3 between the locations. I have it set up so that calls that come in...

The agents in our call center use Callmaster V phones, which allows a Plantronics headset to be plugged directly into the phone without an adapter box. Other non-agents all have the 6416D+M phones and if they need a headset I put a Plantronics interface and amplifier box on them. For the most...

I've created some VECers that use the Time of Day parameter. For instance I only want to send calls to a paticular VDN Monday through Friday, 07:00 to 14:35. Right now I'm doing Goto on each day. If it falls within that time it goes to a step further down the VECer if not it falls through to...

I have ASA set up so that our call center manager and a couple of leads can view BCMSvu skill activity while a couple of other people use the BCMSvu client software. I did this because we only had a one seat license for BCMSvu. I was find though, that sometimes when they are doing their skill...

We are going to be putting a DS3 between two locations, our current one here in Portland and a new location going in in Omaha. We are planning on setting the DS3 to look like PRI T1's so we can route call information between our G3r and G3si. We'll use a Adtran MX2800 mux to break out the T1's...

I am having a problem where circuit outbound calls that go out QWest PRI T1's is being disconnected as soon as our G3r 9.5 pbx makes the call. Qwest said that they are seeing a Status Inquiry from us, which is what is causing the call to be dropped. If I route the calls out a different carrier...

I have a Definity G3r v 9.5. and I'm trying to improve the music on hold. Currently we are using a Ipod connected into a TN763D Aux card. The Ipod outputs at 32 ohm from the speaker jack and doesn't sound to bad and has a good volume level range. I've been trying to replace the Ipod with a...

I have a ProCurve 5308xl that has two 24 port 10/100 modules and a 16 port gigabyte module. Connected to it with a fiber link is a fully loaded (nine 10/100 8 port modules and a J4111A fiber module for connecting to the 5308xl) ProCurve 4000M. I want to add a ProCurve 5348xl ( two 24 port...

Right now, I have about 12 of the ACE CSU devices and 7 or so of the 120A CSU units on the back of my G3r switch. Some of them have been in service for at least 7 years and some a bit less than 5 years (and I don't think any of them were new when they were purchased). I'd like to consoladate...