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  • Users: ff7121
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  1. ff7121

    RDC : "Idle agents" and "Calls in queue" present

    I have a problem in SCCS 5.0 (SU_06 + SUS_0601 + PEP_060116). Periodically in realtime statistic (via Web Client and Classic Client) I have a situation when "Idle agents" and "Calls in queue" factors are present. But, as I know, this factors are mutually exclusive! Restarting of RDC service...
  2. ff7121

    SCCS 5.0 SU_06 problems

    Hello symposium experts! I have symposium 5.0 system with SU_05 and SUS_0501-SUS_0505. Not long ago system were updated with SU_06 and SUS_0601. After upgrade the next troubles is appear: - Permanently many agents became in "Iddle" state for 20-30 seconds, but skillset queue is not empty. At...
  3. ff7121

    TAPI: Offering and other messages come to clients with delay

    Hi experts! We have telephony site: - Meridian Opt 11 - Symposium W2K Adv Server with Nortel Symposium Call Senter Server 5.0 (+ 5.0_SU_05_S + 05_SUS_0501_S...05_SUS_0505_S) [Client Sessions:100, Number of agents:160] - (TAPI Server) W2K Server with Symposium TAPI Service Provider for M1 &...
  4. ff7121

    Network skillset queue increasing with free agents presence

    Hello. Our customer got serious problem. They have following configuration: 3 geographically distributed servers with installed Symposium CCS 5.0 (3 sites). These 3 sites are connected to each other via customer local network (CLAN). For call network routing between sites Symposium NCC 5.0...

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