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Hello, We are having trouble with NEC SV8100 speaker phone, the incoming caller can barely hear and it cuts out. The phone is setup for handsfree operation (15-16), and the speaker key is activated and MIC light is on. I appreciate any type of help this issue. Now everyone wants a headset due...

Hello, Recently I completed SV8100 Rel. 2.0 install - not IP phones. I am curious why there is no usage on inbound trunks for DID's. NEC installers required that we have 6 hunt group inbound for DID's and 6 outbound trunks. If employees are dialing directly to DID's would there be no usage on...

I managing newly installed SV8100 at new location besides Nortel Option 61. There are some basic system admin changes that I would like to try on SV8100 for example to change the incoming ring tone and intercom ring tone per extension or is it system wide change. I appreciate if there is any...

Hi, it is big problem since 12/29th install. Please notify if you have experience with this type of problem, it is new install and we ordered 6 DID hunt inbound #'s. The main # in the group when answered you hear a buzz, hum and dead air some times. The local carriers said it is good at the...

Hello, I telecom admin managing multiple sites for Nortel and new NEC SV8100 install. I am requesting operating manuals, software registration - something indicates it is registered to our company for ownership. Also user guides. The supplier sends copies of operational manuals as zip file...

Hi, I am not familiar with this system and it is to be installed on 12/17 for new warehouse at another location. The first problem is that they wanted 4 DID tunk incoming and 8 PBX trunks for outbound/inbound. I changed to 6 DID incoming and 6 PBX trunk and increased hardware trunks from 4 to...

I manage a mid siz company phone network - Option 61, Release 21 and Meridian Mail Release 13. There is ongoig problem on M2216 that when the customer enters extension number thru automatic attendant the call rings directly to the voice mail - not on the desk phone. Employee does not use call...

Hello,I have just ordered a Crash kit for PBX Release 21.54 and Meridian Mail release 13.14.2. They do not have the requested release and stated that the equipment functionality is no different for: NT8D06AB - PE Power Supply release 6 NT6P42AA Utility Card release 18 Does it matter what...

Hello, I can use some help in this area. I have approval to purchase a crash kit for Meridian Mail 13.14.2 and PBX Option 61 21.54 due that the Meridian Mail was down for 8 hours a few weeks ago. It took 4 hours for the service provider to arrive on site with hardware and including duplicates...

Hello, working on not so urgent problem but wanted to know if there is answer to this question. When playing Meridian Mail 13 Messages, Logged in and no new messages: press 2 - current message plays first. Now it plays the old messsages first according to complaints. User manual states; to...

I can use some help on this hard drive install for Meridian Mail 13, Option 61, Rel. 21 Tech contract services suggested that the hard drive be replaced due that the backup tape failed once and couple of times voice mail would shutdown for a few minutes. Tech ordered part # NT6P44BA. When he...

Hello,it has been awhile since an event and now the Meridian Mail Release 13, (Option 61 Rel. 21 very old but running good)went down and the MMP40 card was reset. Voice mail is ok now but I was told by maintenance tech that I need to reduce 80% text storage when voice storage is 17 hours. The...

Hello, we have Option 61, Release 21.54 with no upgrades approved in the near future. We are testing ACD queue for hold routing for only one agent with no music or message hold route. The Interalia is pricey for 4-8 port message hold for this company. When the agent is logged in, the next...

Built ACD queue for ext. 6502 and the voice mail message waiting light will not go on M2216. The tech was able to force a light with a new ext. # on mail box for 6502. ACD programming is new area for me. I can use some help on this as the tech was not sure. ACD CUST 0 ACDN 6502 MWC NO DSAC...

We are creating ACD queue for each customer service rep at total of 9 employees for calls on hold (reps are assigned to customers by alphabet). The tech programmed Meridian Mail menu to have option to hold or go to voice mail. Since menu has 2 minutes of recording we can add some type message...

We are starting basic Call Center type environment for Customer service who do not share calls among a group. Option 61, Rel. 21, Meridian Rel. 13 features. Per agent, need to route callers to hold queue with option to hold or go to voice mail before and after the overflow process. The...

Hello, I have Option 61, Meridian Release 13. Random problem in the area of recognizing ext. 7333. Salesperson reported that his customers are having problems with his ext., and one customer has to have the operator dial the extension to reach him. Redialing works I hear too. Can all these...

We have Option 61 for a mid size company that runs to 9 buildings up and down the street. Recently, the rain may have caused some type of random problem. In the same building one 500 set when answered has a beeping sound, and in voice mail. Another 500 set in the same building continued to...

The PBX at old release 21.54 does not haveCaller ID capabilites. I was told it was very costly to upgrade in addition to have 2 PRI T'1s. Is this a major upgrade for software and hardware? This company is sales driven and highly pressured no downtime during any business days or any compassion...

Hi everyone, and I am ready for more helpful tips. I have a request to have calls park per Sales extension, while they are on phone on Option 61, Release 21.54, Meridian, Release 13. What are the steps to park a call? What timeframe,and can the caller have the option to go to voice mail? Any...