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I have a client with an SX-2000. They use telnet to access the individual planes to make changes. They have an issue where the telnet session on Plane B will log off and disconnect after 30 seconds or so. Plane A telnet works fine. Strange thing is, when Plane A disconnects it shows the...

I had a customer ask for a feature I've never thought of before. They are a telemarketing firm and would like to be able to leave a canned greeting in a prospect's voice mail if they don't answer. I tried using a RAD transfer (RAD in a hunt group, agent conferences hunt group, releases call)...

Hello, Anyone have a 5610 DECT Admin and Config guide? The link to the one on Mitel's web site is dead. Thanks

Anyone have a copy of Express Manager 3? I have an ancient express mess that I cannot access with Express Manager 4. Thanks!

I have a customer that wants to upgrade/replace their 8-port RightFax server. I am taking this oppurtunity to try to get a NuPoint MAS in there with 6 fax ports (they want their new solution to be virtualized). They have an older VM system that the higher-ups do not want to replace (budget...

Hello, A customer in another state has a 5020 teleworker phone giving an error "RTCS gate err 7b170" on boot. This is a replacement for a phone that died recently. The teleworker IP is programmed correctly, and the server is working with all the other phones. This is MCD 4.0 and MBG 5.2...

I have a strange issue. In my office I have a PC used for remote connections to our clients. It runs various dial up programs and the Cicso VPN client. From outside the office, I can VPN into the office, start a VNC session to the PC and then start a Cisco VPN session from that PC to a...

Hello, I have inherited an SX-2000 with a T-1 integrated CallXpress voicemail. Pretty standard except for one thing - There is a hunt group (4250) containing two keyline appearances (2219 and 2220). These keylines appear on about 12 different department phones including 4307. If 4250 is not...

Hello, More of a question than a problem - Why does NuPoint running on vMAS (or any MAS)need 57 ports for 1000 users when an identical configuration for Standard NuPoint only needs 20? Just curious...

Hello all, My customer has an SX-200 ICP at site 1, and a 3300 at site 2. Site 1 uses site 2 for its outbound calling (IP trunks). Customer can make local and LD calls no problem. The problem comes when they try international calls. 8 out of 10 calls fail. No trouble making international...

I have a customer thinking of moving their Exchange from a local server to hosted Exchange. We are also trying to sell them a NuPoint UM system. Mitel does not support advanced UM with hosted exchange. Other than the obvious problem of voice quality over the Internet, what obstacles would keep...

Can anyone give me a snapshot of proper MSDN settings between a 3300 CX with a T1 combo and a SX2000 with a DS1/T1 II Formatter? I am getting layer 1, but my trunks won't stay up. I am supposed to cut this thing in about three hours. Many thanks

Quick question: If I issue a DBMS FLAG OFF command on a 2K and reboot, do the system options remain? Thanks

I have an SX-2000 with an NI-2 PRI. External calls to 4025 sets show calling name before being answered. Users can toggle between name and number, but they only want to see the number. If Display ANI/ISDN Calling Number Only is enabled in the set COS, shouldn't they be seeing just the number...

Can anyone recommend an IP-based RAD solution for an MXe server besides the iQueue? I have several hunt groups that need a RAD. Is SIP an option? Thanks

Is there an easy way to transfer pre-recorded wav files to the 200 ICP to be used as auto-attendant messages?

I have two 3300MXe's. One is a trunking gateway and the other is running all the IP phones plus an old 2000 per node with ONS for faxes and credit card machines. I upgraded to the latest v9 from v8 last night. No programming changes. Customers credit card machines are now failing on most...

I did a two-system 8.0 to 9.0 upgrade tonight (trunk gateway and user switch). Both Mxe's. Used the online upgrade due to a small window of downtime allowed. Switch 1 worked like a champ, while switch 2 stopped near the end. I ended up having to do a manual install, so my hour window turned...

I have inherited a NuPoint Messenger release 7 DNIC integration on a 2000. There is an issue where the main greeting will not transfer to 0. It picks up, says "Welcome to the automated receptionist. Please enter an extension number, press 8 to dial by name, or wait for assistance." If 0 is...

Does anyone know if the new YA (Unified Communicator) will still be supported on the SX-200ICP? All the docs I've found show 3300 and 5000 support, but no 200. I've got a 200 customer looking at YA softphone over VPN, but I don't know what to quote him since I can't fugure out what's being...