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We are running the latest release on our ASA (8.4). There are two group policies configured on the ASA, one for Anyconnect and one for client-less. We are trying to determine the URL parameters we can pass to the ASA for the main login page. There is an "allow users to bookmark" pages we set in...

We have a CS1000E r7.0 and have used the SIPGw "auto number is DN" feature for linking Unified messaging. There is another selection called "auto number is prefix" and we are trying to figure out what this option is used for? We have a SIP route setup which prepends the LOC and are wondering...

We have a CS1000E r7.0 connected by SIP trucks with a BCM50 (r6.0 I think). When a user enables call fwd external on an CS1000 connected phone, any 4 digit CDP dialing from the BCM50 causes a fast busy. The two systems are linked using SIP trunking. Can anyone provide clues on settings to...

Had anyone used an alternate source other than a miran or a cd player for playing Music on Hold? The BCM's seem to include a music manager which is much, much better than our MIRAN card. We are looking for an easier way to change MOH, where out marketing types can change it on their own...

We are looking to loop four different recordings while a customer is on-hold. We are on CCMS 6.0 using Callpilot for the stored recordings. Does any have an example script for this type of setup? While on-hold playing MOH, wait 60 secs, play <recording 1>, wait 60 secs, play <recording 2>...

We are looking for any updated recommendations for a Reader Board that works with CCMS 6.0. Can anyone provide suggestions?

We added a line to ring on an assistant's phone but now unanswered calls are flowing to the assistant's mailbox. I am not sure which setting I missed but the calls do ring on both lines correctly.

We have a BCM50 r5 connected via a PRI. We need to setup 2 new DID numbers which the user would like to setup/change call forward on demand. Can some provide suggestions on how to best implement this? If I add the two new DID's to his phone, doesn't call forwarding apply to all numbers on his...

We have a CS1000E rls 6.0. All phones are IP Sets. Can someone help me understand the difference between ADD and TDD (Auto/Tandem Digit Display)? We have noticed that with ADD set, inbound calls will not show callerid on secondary lines. When TDD is set, inbound callerid works on primary and...

We are seeing an odd issue with trying to set different call forward settings. 1) With a 1220 phone, we can enable "FWD ALL" to an extension on a CS1000 (SIP trunk). 2) With a 2002 phone, we can not enable "FWD ALL" to the same extension, as it says invalid extension. (You can call the...

We are in the process of enabling "Remote Notification" for one number on our Call Pilot. What I can't figure out is where we can control the CLID for this Call Pilot initiated call. Currently we have multiple CLID's with 0 being hardcoded to the main phone number. Ideally we would like to...

We have a new BCM and have setup a few Hunt Groups. We are trying to get the Hunt Group working in Broadcast mode, but only one phone rings at a time even though the group is set for Broadcast. Also, we setup a CCR and would like the transfer type to give the caller a normal ring feedback...

I can't remember how to display all registered phones on a CS1000, where it displays the extension, phone type, mac address, and IP address of the phone. Can some provide the way to do this? Thanks.

We would like to use a SIP TIE trunk as a backup to our dual-PRI's, in case the PRI's go down. In our AC1 NPA/NXX setup, we tested setting the RLI for the SIP trunk as primary for one NPA and one NXX, but calls will not go through. We do have a DSC setup for the SIP trunk but do not know where...

We have enabled PCA on a CS1000E rls5.0, and have verified it works to both extensions and other trunks, but we need to set the class "PCAM" on the TN and for some reason it does not show when the PCA TN is printed. Have anyone tried setting PCAM on a PCA TN before? The PBX gives no errors when...

We have a CS1000E. Is there an easy way to block a specific number based on callerid? This would be from an inbound call over a PRI. Also, I'm not sure if this type of thing is better handled via the Telco (or if they would even do it on their end?).

Does anyone know of an easy way to give two analog sets an exception where the AC1 code is auto-inserted (or not needed)? We have a piece of equipment that need to be connected to a CS1000E r5.0, and we can not reprogram the dial sequence on this equipment. It expects to be directly POTS...

We have a handful of DID's that are in the 9xxx range, but we have also defined AC1 as "9". These DID's are POTS but will be moved to a PRI. Outside of not being able to dial these DID's directly (4 digit dialing), will we have other issues once these are ported over to our Nortel CS1000e?

Can someone help with enabling an Analog card (w/ msg waiting) on a CS1000e? We already have two Analog cards installed and have just added a third. We have enough analog port licenses for the new card. Would this be as easy as enabling the card or is there more detailed setup involved?

On a CS1000E, the CLID table is not being applied when sending the call thru the TIE trunk. CDP is set as the call type for the TIE trunk but it looks like the NPA/NXX tables are being skipped even though they work for local phones. DCH 20 IMSG SETUP REF 00008191 CH 96 1 5 0 TOD...